[Resolved]  Abn Amro — Incompetent services -PIN and CARD delivered at two different locations

Hi,

I am writing in regard to a request placed for fresh debit card and a check book. It all started when the machine swallowed my debit card after I incorrectly entered the ATM pin thrice.

From my past experiences, I knew it would be a hassle to request a card and get it delivered within 7 working days as claimed by the customer care executive. I have faced a similar problem some six months back when it took almost 3 weeks for the bank to deliver the ATM PIN requested. There is always a confusion and inability to coordinate between the courier service and the bank executives to simply get the PIN/card delivered to corresponding address. This time again, it was DEJAVU when despite of my repeated requests and reminders the card was delivered to my residential address instead of correspondence. The irony is that, the PIN is delivered at correspondence address to me. I am not sure what kind of logic is that to deliver PIN and CARD at two different locations and in 3 weeks span (I am sure its more than 7 working days). And the check book is still undelivered because now I guess they must be looking for a third different address to deliver the check book. The operations followed by the bank is completely incompetent.

Someone with slightest presence of mind could have used customers mobile number to get in touch and deliver to the right person at the right place.

The sad thing is I don't see any improvement in treating the customers righteously. The bank was incompetent 6 or 8 months back and still it is following the same stale and lame procedures.

A frustrated customer is always requested by the customer care executive to be polite and that they completely understand what one is going through. But the solution provided is inefficient again. Because once the card is delivered at a different location (mind you without customers permission) there is no other way to speed up the process and get it delivered in the right hands.

I wish I could file a formal case against the bank! But then who has the time. I will be closing the account with this bank as customers are your least priority and its too agonizing to deal with these lousy services.