[Resolved]  Abn Amro — ABN AMRO BANK IS PUSHING BACK INDIAN CONSUMERS

QUERIES REMAIN UNANSWERED:

>Whether the CONSUMER will be informed by the BANK in regard of the REVISIONS of the IAF Form done by the BANK

>Or else the CONSUMER has to approach the BANK, each time for seeking information in regard of REVISIONS done in the IAF Form by the BANK. So that the CONSUMER could update the NEW IAF Form for making NEW INVESTMENTS.

> If there is any DISCREPANCY in the INVESTMENT PRO FILER FORM the same is destroyed & a NEW INVESTMENT PRO FILER FORM needs to be filled again by the CONSUMER if the CONSUMER ASKS ABOUT THE DISCREPANCY HE IS NOT INFORMED ABOUT THE SAME

EXCERPTS OF THE COMMUNICATIONS BY ABN AMRO BANK:


[protected] Original message[protected]
From:[protected]@in.abnamro.com< [protected]@in.abnamro.com >
Cc:sharoni.[protected]@in.abnamro.com
Date: 07 Jan 09 11:00:27
Subject: You r Banking Relationship With ABN Amro Bank-R[protected]
To: "ROSHAAN"


Dear Mr. Mahbubani,

This is with reference to your e-mail dated December 29, 2008 addressed to Ms. Sharoni Pal, regarding your concerns on your banking relationship with us.

At the outset please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns with us. Further to your discussion with Ms. Sharoni Pal, we wish to inform you that IAF (Investment Application Form) is an account opening form to open an account with the bank for investment services.

We regret to note that your experience has not been commensurate with what we strive to provide. It is our endeavour at ABN Amro Bank to provide high levels of customer service. It is feedback from customers such as yourselves which goes a long way towards achieving this goal.

We hope the above addresses your concerns appropriately and the matter stands resolved to your complete satisfaction.

However, should you require any further assistance, please feel free to contact us by e-mailing us on in.[protected]@in.abnamro.com or alternatively by calling our 24 hour Bank-By-Phone service on 2491 4001.

Please quote R[protected] as reference when you contact us regarding the same.

Assuring you of our best services at all times.


Yours Sincerely,


Hiral Kaup
Asst. Vice President
Head- Regional Communication Centre, West
Consumer Banking
ABN AMRO Bank, N.V, India
Email : [protected]@in.abnamro.com
Website: www.abnamro.co.in

[protected] Original message[protected]
From:[protected]@in.abnamro.com< [protected]@in.abnamro.com > Cc:sharoni.[protected]@in.abnamro.com
Date: 13 Jan 09 11:48:43
Subject: RE:Your Banking Relationship With ABN Amro
Bank-R[protected]
To: "ROSHAAN"

Dear Mr. Mahbubani,

This is with reference to your e-mail dated January 09, 2009 in response to our e-mail of the same date.

At the outset please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns with us.

We wish to once again inform you that the IAF (Investment Application Form) is an account opening form to open an account with the bank for investment services.

Regarding your concerns on the discrepant forms, we wish to advise that discrepant forms are destroyed in the absence of a resolution post teleconfirmation with the client. However it seems due to an oversight this call was not made prior to destruction of the form. We regret for the same.

With reference to your request for hard copies of the Banks policy, we wish to inform you that this is in line with the Banks internal guidelines.

We hope the above addresses your concerns appropriately and the matter stands resolved to your complete satisfaction.

However, should you require any further assistance, please feel free to contact us by e-mailing us on in.servic [protected]@in.abnamro.com or alternately by calling our 24 hour Bank-By-Phone service on 2491 4001.

Please quote R[protected] as reference when you contact us regarding the same.

Assuring you of our best services at all times.

Yours Sincerely,


Hiral Kaup
Asst. Vice President
Head- Regional Communication Centre, West
Consumer Banking ABN AMRO Bank, N.V, India
Email : [protected]@in.abnamro.com
Website: www.abnamro.co.in

[protected] Original message[protected]
From:[protected]@in.abnamro.com< [protected]@in.abnamro.com > Cc:sharoni.[protected]@in.abnamro.com
Date: 27 Jan 09 18:05:29
Subject: Your Banking Relationship With ABN Amro Bank-R[protected]
To: "ROSHAAN"

Dear Mr. Mahbubani,

This is with reference to your e-mail dated January 15, 2009 in response to our e-mail dated January 13, 2009.

At the outset please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns with us.

We wish to inform you that the Banks policy guidelines are internal to the bank. The bank is not bound to share its internal guidelines with its customers.

We do not wish to pursue this matter any further and hence treat this matter as closed in our records.


Yours Sincerely,


Hiral Kaup

Asst. Vice President
Head- Regional Communication Centre, West
Consumer Banking
ABN AMRO Ban k, N.V, India
Email : [protected]@in.abnamro.com
Website: www.abnamro.co.in


[protected] Original message[protected]
From:[protected]@in.abnamro.com< [protected]@in.abnamro.com > Cc:sharoni.[protected]@in.abnamro.com
Date: 04 Feb 09 10:44:39
Re: Your Banking Relationship With ABN Amro Bank-R[protected]
To: "ROSHAAN"


Dear Mr. Mahbubani,

This is with reference to your e-mail dated January 30, 2009 regarding your
banking relationship with us.

At the outset please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns with us.

We wish to once again inform you that the IAF (Investment Application Form) is an account opening form to open an account with the bank for investment services and is mandatory requirement.

Please refer the attached excerpt from the Bank’s policy regarding the same.

“Customers who are investing in Investment products (like 3rd party Mutual Funds, Government Bonds, etc) need to sign-up the New “Investment Account Form” (IAF) to initiate a relationship with the Bank.

The IAF includes:
Static details of the customer
Risk disclosure statement and understanding of the nature of investment products being purchase/ sold by the customer
Undertaking to indemnify the Bank for any loss or damage suffered due to such investments

The above is a mandatory document and needs to be available for a client prior to offering advisory services.”

We hope the above addresses your concerns appropriately and the matter stands resolved to your complete satisfaction.

However, should you require any further assistance, please feel free to contact us by e-mailing us on in.[protected]@in.abnamro.com or alternately by calling our 24 hour Bank-By-Phone service on 2491 4001.

Please quote R[protected] as reference when you contact us regarding the same.

Assuring you of our best services at all times.

Yours Sincerely,


Hiral Kaup

Asst. Vice President
Head- Regional Communication Centre, West
Consumer Banking
ABN AMRO Bank, N.V, India
Email : [protected]@in.abnamro.com
Website: www.abnamro.co.in

SINCERE EFFORTS MADE BY ABN AMRO BANK FOR PUSHING BACK INDIAN CONSUMERS AND THEIR GRIEVANCES