ABN AMRO Credit Card — MIsinforming and harassing customers with no reasons

My card number is [protected]. I had used the credit limit of my card upto some 70, 000(approx) in the month of September, 2007.I was in Delhi that time. In the very next month I shifted to Bokaro. The first time I got a call from Customer Care Department was in October when I had asked the executive to change my address and collect the amount from my freind. Although the amount was collected from her but the address was not changed.In December I shifted to Chandigarh after my marriage. That time I tried to contact the customer care but in vain... In February I got a call from one of your collection manager Mr Gagan Kohli( With whom I have been in direct contact with for my payments), threatening that if i dont make my payments on time he would harm me and my family. I conveyed him that because my address was not changed and also because there is no branch of ABN in Chandigarh I was not able to make the payment. He then agreed to send one of the executive to collect the payment of Rs 4500/- from me. Instead of my paying the sum the collection agents were visiting my old relatives and harassing and threatening them on phone as well. When I called Mr Gagan Kohli he assured that he would personnaly look into the matter and would make sorry to call to all those who were harassed in this case, which was never done. Since February I am in contact with Mr Gagan Kohli. I have updated my no. and address to him. He arranges to send an executive to collect the sum from me every month. In the month of March when I asked him to tell me the total amount due on my card he assured that he would calculate and trevert back by evening which he never did. I userd to call him one in a week but never got a good response from him. In the month of May He finally said that I need to pay somewhere around 60, 000/- against my card. I asked him the option of paying it in one go and in installments both. For which I was again ensured by Mr Gagan Kohli that he would revert back in evening the same day. Not less than 25 times I would have called him for this simple query.Sometimes he was in meeting and sometimes he was out of Delhi. Anyways, whenever he picked the phone he promised to revert in next hour. On 7th or 8th when my payment was scheduled he called me up and said that the total amount to be paid by me was somewhere around 58, 000/- if I go for a settlement. I requested him that I would like to make the payment in one go then he said that make the payment of 10, 000/- this time and in a day or two he would send me the scanned copy of final settlement after which I can make the payment in one go. I agreed and made the payment of Rs 10, 000/-.I waited for his mail but he never replied. I called him again for not less than 25-30 times on both his office landline number and his mobile no. [protected] both but most of the time he did not respond and even when he everytime he promised that he would revert back by evening and send the letter. On 20th June he finally sent the scanned of settlement letter which was again wrong ( it was for installment payment instead of one go). When I called him back he did not picked up his phone. After few days when he did he said that mistakingly he has sent that letter and promised me to send correct one the other day. The other day never came as usual. When I called him he never picked up the phone. After my 10-12 calls he responded and said that he cannot get two settlement letter issued for a single card number in ONE MONTH. And thus he asked me to wait for July. When I called him on 02nd July he said that he was not in town and asked me to call on 04th. So did I. He did not picked up the phone. I called him not less than thrice each day. But he never bothered to respond. When I called him from another number he started speaking rudely and said that I have no other option but to make the payment in installments. When I asked him to give the number of his supervisor he said he dont have any supervisor and even if he had he would never give me his/ her number.
I as customer request you to plase solve my problem as I had never expected this from a World class Bank like ABN Amro. And also there is a humble request that please dont keep employees like MR GAGAN KOHLI who although being at such a nice position behaves like illetrate and harrass customers.

Request you to please help making me my payment.
Manjari
[protected]