[Resolved]  ABN AMRO Credit Cards — Amount not reversed since one year

Address:

Bangalore, Karnataka

Dear Sir/Madam,

Sub: Reversal of MMT charges, interest charges, finance charges and late fees on my account (card no. [protected]) pending since one year

I have tried everything from my end to get the charges reversed on my account but ABN AMRO doesn't seem to care even a little bit about their customers. It has been a year since I’m following up with the customer care people to do something. I don’t know what else I can do in order to get this done. I have tried contacting your customer care, a hundred thousand times but no action has been taken yet. They do not even document when we call them and we need to repeat the whole story over and over again to whomever they transfer and whenever we call. The customer care is of no use and is not at all ready to help their customers in any way. I have been calling them since I got the card asking them to reverse the MMT fee charges but they have never done it. Whenever I called your customer care, they asked me to subtract the MMT charges and pay and every month they continue to put some late fee charges, finance charges and service tax charges. Every month I get an sms saying that it’s going to affect my credit ratings. Why should it effect my credit ratings? Have I defaulted my payment which is genuinely charged? You can check my payment history. I haven’t defaulted even once except for these charges.

After following up for about 8 months they finally sent a mail saying that they will reverse the charges in Jan but it hasn’t been done yet. And in the meantime they are putting late fee and finance charges every month. I have paid the entire amount that I need to except for the MMT fee and they are levying charges on the unpaid amount. Now they have blocked my card and are asking me to pay the charges which I shouldn’t pay because all of them are due to a delay from your end. Is this the way you treat your customers? I am using so many credit cards but I never had any problem with any of them and even if I had any issues they always resolved them on priority but with ABN AMRO it’s not the case. I am so sick of your customer service. Your staff is not at all friendly and helpful. They haven’t even given me a complaint number or a reference number so I can’t provide you with that.

I request you to kindly take action and ask them to reverse all the MMT charges and late fee charges and please do note that I don’t need to pay a single penny to ABN AMRO from my end. And once this is done please cancel my card. I have seen lot of reviews on ABN AMRO credit cards but still went ahead and taken the card. It’s a mistake from my end for which I’m paying heavily right now.
I should’ve never taken your card in the first place. I have never seen such a poor customer service with any bank and I’m extremely sorry to be your customer.

I was just hoping that at least RBS will be able to do something after taking over ABN AMRO but it seems that RBS also doesn't care about their customers.