[Resolved] ABP Private Limited — Renewal of subsciption not activated | |
This is to bring to your notice that I, Samiran Ganguly had renewed my subscription for The Telegraph and Anandabazar Patrika, and had paid a cheque to this effect of Rs 775. The cheque number is 323684, dated October 25th 2009, drawn from State Bank of India (Kalindi Branch). The cheque was encashed on November 19th 2009. But I have not received the subscription coupons till date- January 2nd 2010. There is no response to the email sent to the customer-care email address- sub.[protected]@abp.in . Repeated phone calls to the customer care helpline number - [protected] - yielded no response. After fifteen tries I finally got through to one of the customer care executives who informed me that the coupons had been sent by courier to my residential address but since there was no one to collect the mail the coupons had been returned to their office. Both my wife and I are in service and my daughter is a student, so on a week day no one stays at home. The courier service man might have come to my residence but he left unannounced, without leaving behind any intimation for me, to go and collect the mail from their office. The customer care executive promised to send my coupons again on January 1st 2010, but I have not got the coupons yet. I have tried calling up the helpline number innumerable times, but to no avail. Can I expect any redressal? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 52 Comments | |
Comments
I would like to inform you that I had renewed my The Telegraph Subscription in oct-2012 but till now i did not get my coupon . so I request you to kindly made available my yearly subscription coupon as quick as possible.
NAME:-SACHIN KUMAR SINHA
ADDRESS:- IA & AD HOUSING COMPLEX FLAT NO.48 3RD FLOOR
1/5 CIT ROAD ULTADANGA KOLKATA-700 067
PARTY NO.-5052943
CUSTOMER NO.-3225783
FORM SERIAL NO.-TT755547
NAME:-SACHIN KUMAR SINHA
ADDRESS:- IA & AD HOUSING COMPLEX FLAT NO.48 3RD FLOOR
1/5 CIT ROAD ULTADANGA KOLKATA-700 067
PARTY NO.-5052943
CUSTOMER NO.-3225783
FORM SERIAL NO.-TT755547
Party No:3681336, Phone No.[protected], Bank of Baroda, Park Circus Branch A/C No.[protected] for refund of Rs.16 for 2 days non supply of papers and 3 days refund for non pulication of papers(Anandabazar, Telegraph, Ebela, Telekids) during Puja Holidays
Non receipt of subscription (renewal) coupon: Party No. 3302225
Receive SMS regarding the non delivery of coupon due to "door lock" and as suggested immediately contacted the no.[protected] to arrange the delivery. Since we are not available in the week days and courier people don't deliver in the sunday, as suggested handed over the authorization letter to our neighbour to receive the courier on behalf o[censored]s however nobody turn up to deliver the same. Despite of several follow up both with the courier and ABP help line the status is same. The payment is already made by a cheque and confirmed by ABP, renewal is due from 15th Nov.and now it looks like i have to pay the vendor in cash.
Called ABP help line[protected] several time but instead of solving the issue they are strict on their company rules. Send a mail to sub.[protected]@abp.in but as usual there is no reply.
Reagards
Chinmoy Banerjee
Ph: 66087303
Receive SMS regarding the non delivery of coupon due to "door lock" and as suggested immediately contacted the no.[protected] to arrange the delivery. Since we are not available in the week days and courier people don't deliver in the sunday, as suggested handed over the authorization letter to our neighbour to receive the courier on behalf o[censored]s however nobody turn up to deliver the same. Despite of several follow up both with the courier and ABP help line the status is same. The payment is already made by a cheque and confirmed by ABP, renewal is due from 15th Nov.and now it looks like i have to pay the vendor in cash.
Called ABP help line[protected] several time but instead of solving the issue they are strict on their company rules. Send a mail to sub.[protected]@abp.in but as usual there is no reply.
Reagards
Chinmoy Banerjee
Ph: 66087303
To
The Director,
Ananda Bazar Patrika,
6, Prafulla Sarkar Street,
Kolkata - 700 001
Sir,
I had make a complain by shape of a emailed on 12.02.13 but till date reply not receive. With bitter experience and full of regret, I again write to you that I am a regular customer of ABP & TT for more than 20 years using annual subscription offer periodically without any interruption. I have received mobile alert from abp to deposit renewal cheque alongwith filled up renewal form within 15.01.2013 for renewal of the same. I have handed over renewal cheque of Rs 470/- for three months vide cheque no.113514 dt.11.01.2013 drawn on Axis Bank, Burrabazar Branch, Kolkata alongwith filled up renewal form on 11.01.2013 at 7.30 am to Bappa Dey, M-[protected]/Panchu Doloi. Customer No.3605586. Contract No.3008533, Serial No.J6638Z1, Subscribers Name : Chaiti Dutta, Centre - Patuli. After that one of your representative Mr.Sunil Halder, M- [protected] phoned me and came to my residence on 11.02.2013 and said till date not receive the cheque and asked for another renewal cheque. Despite of payment made once on 11.01.2013 after lapse of more than one month till date (18.02.13) I have not receive the coupon. Please take immediate drastic action against the vendor Panchu Doloi/Bappa Dey(M-[protected]) for non receipt of coupon.
CHAITI DUTTA - [protected]
66A, SUCHETA NAGAR,
1ST FLOOR, FLAT NO.2, PO - HALTU,
KOLKATA - 700 078.
The Director,
Ananda Bazar Patrika,
6, Prafulla Sarkar Street,
Kolkata - 700 001
Sir,
I had make a complain by shape of a emailed on 12.02.13 but till date reply not receive. With bitter experience and full of regret, I again write to you that I am a regular customer of ABP & TT for more than 20 years using annual subscription offer periodically without any interruption. I have received mobile alert from abp to deposit renewal cheque alongwith filled up renewal form within 15.01.2013 for renewal of the same. I have handed over renewal cheque of Rs 470/- for three months vide cheque no.113514 dt.11.01.2013 drawn on Axis Bank, Burrabazar Branch, Kolkata alongwith filled up renewal form on 11.01.2013 at 7.30 am to Bappa Dey, M-[protected]/Panchu Doloi. Customer No.3605586. Contract No.3008533, Serial No.J6638Z1, Subscribers Name : Chaiti Dutta, Centre - Patuli. After that one of your representative Mr.Sunil Halder, M- [protected] phoned me and came to my residence on 11.02.2013 and said till date not receive the cheque and asked for another renewal cheque. Despite of payment made once on 11.01.2013 after lapse of more than one month till date (18.02.13) I have not receive the coupon. Please take immediate drastic action against the vendor Panchu Doloi/Bappa Dey(M-[protected]) for non receipt of coupon.
CHAITI DUTTA - [protected]
66A, SUCHETA NAGAR,
1ST FLOOR, FLAT NO.2, PO - HALTU,
KOLKATA - 700 078.
I have send my cheque no 71241 of Rs 530 ( Axis bank Naihati ) for renewal of my subscription through my vendor
The cheque has been encashed from my a/c.on dated12.3.2013
I have not yet received the coupons.
Vendor asking for payment by cash or by coupon.
Please send my renewal coupons immidiatly.
Thanks.
Yours,
D.C.SHARMA
KANKNARRAH COMPANY LTD
P.O.KANKINARA
P.S.JAGADDAL
24 PARGANA NORTH W.B
PIN 743126
The cheque has been encashed from my a/c.on dated12.3.2013
I have not yet received the coupons.
Vendor asking for payment by cash or by coupon.
Please send my renewal coupons immidiatly.
Thanks.
Yours,
D.C.SHARMA
KANKNARRAH COMPANY LTD
P.O.KANKINARA
P.S.JAGADDAL
24 PARGANA NORTH W.B
PIN 743126
//// TO WHOM IT MAY CONCERN ////// OUT OF TURN /// URGENT ////
SUB: ABP-TT Subscription (PARTY NO[protected]
(REGISTERED MOBILE-[protected])
It may be noted that I was subscriber under above party number for ABP-TT publications for a period of SIX months
effective 01oct14 and I had made the payment ONLINE on 10aug14 for Rs.1095/= against my SBI/CC through net
and credit of payment to ABP PVT LTD A/C acknowledged by you on 14Aug14 throguh email and by Helpline.
I have two issue in connection with above -
ISSUE I - During Durgapuja tenure(2104) no ABP-TT publications not received by me for a period of 04days eff 01oct14.
How same will be adjusted or refunded ?
IISUE II - Though you had promised and assured that coupons for subscription period (01OCT14-MAR15) for SIX months
tenure would definitely reach me latest by 28Oct14. I regret to inform you that in spite of my continuous
effort keeping touched with your Helpline through phone and email and series of assurances from helpline
desk on the issue till date (01Nov14) when I am supposed to handover the coupon to my Vendor same not
received by me. Regret to inform when money credited to your A/C well in advance about two and half months
back of "Subscription period" starts how come coupons for subscription did not reach me with in stipulated
period . It is really ridiculous when same not responded positively from your side ! Revert who will held responsible
for above consequences where I failed to handover coupon to my vendor for OCT14 publications !
REVERT URGENTLY WILL APPROPRIATE RESOLUTIONS !
CAN REACH ME (UTTAM KUMAR DAS) MOB-[protected]/EML- [protected]@GMAIL.COM
SUB: ABP-TT Subscription (PARTY NO[protected]
(REGISTERED MOBILE-[protected])
It may be noted that I was subscriber under above party number for ABP-TT publications for a period of SIX months
effective 01oct14 and I had made the payment ONLINE on 10aug14 for Rs.1095/= against my SBI/CC through net
and credit of payment to ABP PVT LTD A/C acknowledged by you on 14Aug14 throguh email and by Helpline.
I have two issue in connection with above -
ISSUE I - During Durgapuja tenure(2104) no ABP-TT publications not received by me for a period of 04days eff 01oct14.
How same will be adjusted or refunded ?
IISUE II - Though you had promised and assured that coupons for subscription period (01OCT14-MAR15) for SIX months
tenure would definitely reach me latest by 28Oct14. I regret to inform you that in spite of my continuous
effort keeping touched with your Helpline through phone and email and series of assurances from helpline
desk on the issue till date (01Nov14) when I am supposed to handover the coupon to my Vendor same not
received by me. Regret to inform when money credited to your A/C well in advance about two and half months
back of "Subscription period" starts how come coupons for subscription did not reach me with in stipulated
period . It is really ridiculous when same not responded positively from your side ! Revert who will held responsible
for above consequences where I failed to handover coupon to my vendor for OCT14 publications !
REVERT URGENTLY WILL APPROPRIATE RESOLUTIONS !
CAN REACH ME (UTTAM KUMAR DAS) MOB-[protected]/EML- [protected]@GMAIL.COM
NON-RECEIPT OF SUBS.COUPONS EVEN AFTER STIPULATED DEADLINE 28OCT14.
PARTY NBR[protected]// REGISTERED MOB-[protected]///
SUBS.PERIOD-01OCT14-31MAR15(ABP-TT PUBLICATIONS)
PAYMENT MADE ONLINE ON 10AUG14//CONFIRMED RECEIPT OF PAYMENT BY ABP HELPLINE -14AUG14///
SMS RECEIVED FROM ABP SUBS ON 29SEP14 COUPONS WOULD BE DELIVERED LATEST BY 28OCT14//
SERIES OF FOLLOW UP WITH HELPLINE EXECUTIVES SINCE 15OCT14 TO GET CONFIRMATION ///COUPONS DUE TO BE HANDED OVER TO MY VENDOR ON 01NOV14///NO RESOLUTIONS ON THE ISSUE TILL 02NOV14 THOUGH KEEP ON
GETTING ASSURANCES SINCE 24OCT14///WHY I HAVE TO SUFFER PAYING SUBS. AMOUNT IN ADVANCE///REGRET
BAD EXPERIENCES ON THE ISSUE ! URGENT REDRESSAL TAKING THE ISSUE SERIOUSLY 1
UK DAS
M-[protected]
PARTY NBR[protected]// REGISTERED MOB-[protected]///
SUBS.PERIOD-01OCT14-31MAR15(ABP-TT PUBLICATIONS)
PAYMENT MADE ONLINE ON 10AUG14//CONFIRMED RECEIPT OF PAYMENT BY ABP HELPLINE -14AUG14///
SMS RECEIVED FROM ABP SUBS ON 29SEP14 COUPONS WOULD BE DELIVERED LATEST BY 28OCT14//
SERIES OF FOLLOW UP WITH HELPLINE EXECUTIVES SINCE 15OCT14 TO GET CONFIRMATION ///COUPONS DUE TO BE HANDED OVER TO MY VENDOR ON 01NOV14///NO RESOLUTIONS ON THE ISSUE TILL 02NOV14 THOUGH KEEP ON
GETTING ASSURANCES SINCE 24OCT14///WHY I HAVE TO SUFFER PAYING SUBS. AMOUNT IN ADVANCE///REGRET
BAD EXPERIENCES ON THE ISSUE ! URGENT REDRESSAL TAKING THE ISSUE SERIOUSLY 1
UK DAS
M-[protected]
TO: THE CIRCULATION MANAGER, ABP GROUP.
I HAVE SENT A CHEQUE VIDE NO. 243874 DT 02.12.2014 OF S.B.I. WORTH Rs. 670.00 TO SUBSCRIBE 'THE TELEGRAPH ' FOR 14 MONTHS WHICH HAS BEEN CLEARED FROM THE BANK.. I GOT A MESSAGE FROM YOUR END THAT I SHALL RECEIVE THE COUPON WITHIN 21.01.2015. I RECEIVED A PHONE CALL FROM AN UNKNOWN NUMBER CLAIMING AS THE COURIER OF ABP AND REQUESTING ME TO STAY AT HOME AS THE COUPON WILL BE DELIVERED WITHIN 24 HOURS. ACCORDINDLY I STAYED AT HOME. BUT NOBODY KNOCKED MY DOORS. YOUR INTERVENTION IS SOLICITED SO THAT I CAN BE ABLE TO GET THE COUPONS IMMEDIATELY.
SECONDLY, I HAVE ALSO SENT A CHEQUE ALONG WITH AN APPLICATION FOR THE SUBSCRIPTION OF 'DESH PATRIKA' WORTH Rs. 600.00 VIDE NO. 198929 DT : 16.12.2014 OF S.B.I.WHICH HAS ALSO CLEARED FROM BANK ON 17.01.2015. BUT NO CONFIRMATION HAS BEEN RECEIVED FROM YOUR END REGARDING THE STATUS OF THE SUBSCRIPTION. YOUR EARLY INTERVENTION IN THIS FIELD IS ALSO SOLICITED.
YOURS FAITHFULLY,
KAUSICK KUMAR NAG
ADDRESS : H/O, MINA MUKHERJEE, 3/6, NEOGIPARA ROAD, P.O. & P.S. : - BARANAGAR, KOLKATA - 700036, PIN : - 700036
E-MAIL ID.:[protected]@gmail.com
CONTACT NO. : [protected]
I HAVE SENT A CHEQUE VIDE NO. 243874 DT 02.12.2014 OF S.B.I. WORTH Rs. 670.00 TO SUBSCRIBE 'THE TELEGRAPH ' FOR 14 MONTHS WHICH HAS BEEN CLEARED FROM THE BANK.. I GOT A MESSAGE FROM YOUR END THAT I SHALL RECEIVE THE COUPON WITHIN 21.01.2015. I RECEIVED A PHONE CALL FROM AN UNKNOWN NUMBER CLAIMING AS THE COURIER OF ABP AND REQUESTING ME TO STAY AT HOME AS THE COUPON WILL BE DELIVERED WITHIN 24 HOURS. ACCORDINDLY I STAYED AT HOME. BUT NOBODY KNOCKED MY DOORS. YOUR INTERVENTION IS SOLICITED SO THAT I CAN BE ABLE TO GET THE COUPONS IMMEDIATELY.
SECONDLY, I HAVE ALSO SENT A CHEQUE ALONG WITH AN APPLICATION FOR THE SUBSCRIPTION OF 'DESH PATRIKA' WORTH Rs. 600.00 VIDE NO. 198929 DT : 16.12.2014 OF S.B.I.WHICH HAS ALSO CLEARED FROM BANK ON 17.01.2015. BUT NO CONFIRMATION HAS BEEN RECEIVED FROM YOUR END REGARDING THE STATUS OF THE SUBSCRIPTION. YOUR EARLY INTERVENTION IN THIS FIELD IS ALSO SOLICITED.
YOURS FAITHFULLY,
KAUSICK KUMAR NAG
ADDRESS : H/O, MINA MUKHERJEE, 3/6, NEOGIPARA ROAD, P.O. & P.S. : - BARANAGAR, KOLKATA - 700036, PIN : - 700036
E-MAIL ID.:[protected]@gmail.com
CONTACT NO. : [protected]
TO: THE CIRCULATION MANAGER, ABP GROUP.
I HAVE SENT A CHEQUE VIDE NO. 243874 DT 02.12.2014 OF S.B.I. WORTH Rs. 670.00 TO SUBSCRIBE 'THE TELEGRAPH ' FOR 14 MONTHS WHICH HAS BEEN CLEARED FROM THE BANK.. I GOT A MESSAGE FROM YOUR END THAT I SHALL RECEIVE THE COUPON WITHIN 21.01.2015. I RECEIVED A PHONE CALL FROM AN UNKNOWN NUMBER CLAIMING AS THE COURIER OF ABP AND REQUESTING ME TO STAY AT HOME AS THE COUPON WILL BE DELIVERED WITHIN 24 HOURS. ACCORDINDLY I STAYED AT HOME. BUT NOBODY KNOCKED MY DOORS. YOUR INTERVENTION IS SOLICITED SO THAT I CAN BE ABLE TO GET THE COUPONS IMMEDIATELY.
SECONDLY, I HAVE ALSO SENT A CHEQUE ALONG WITH AN APPLICATION FOR THE SUBSCRIPTION OF 'DESH PATRIKA' WORTH Rs. 600.00 VIDE NO. 198929 DT : 16.12.2014 OF S.B.I.WHICH HAS ALSO CLEARED FROM BANK ON 17.01.2015. BUT NO CONFIRMATION HAS BEEN RECEIVED FROM YOUR END REGARDING THE STATUS OF THE SUBSCRIPTION. YOUR EARLY INTERVENTION IN THIS FIELD IS ALSO SOLICITED.
YOURS FAITHFULLY,
KAUSICK KUMAR NAG
ADDRESS : H/O, MINA MUKHERJEE, 3/6, NEOGIPARA ROAD, P.O. & P.S. : - BARANAGAR, KOLKATA - 700036, PIN : - 700036
E-MAIL ID.:[protected]@gmail.com
CONTACT NO. : [protected]
I HAVE SENT A CHEQUE VIDE NO. 243874 DT 02.12.2014 OF S.B.I. WORTH Rs. 670.00 TO SUBSCRIBE 'THE TELEGRAPH ' FOR 14 MONTHS WHICH HAS BEEN CLEARED FROM THE BANK.. I GOT A MESSAGE FROM YOUR END THAT I SHALL RECEIVE THE COUPON WITHIN 21.01.2015. I RECEIVED A PHONE CALL FROM AN UNKNOWN NUMBER CLAIMING AS THE COURIER OF ABP AND REQUESTING ME TO STAY AT HOME AS THE COUPON WILL BE DELIVERED WITHIN 24 HOURS. ACCORDINDLY I STAYED AT HOME. BUT NOBODY KNOCKED MY DOORS. YOUR INTERVENTION IS SOLICITED SO THAT I CAN BE ABLE TO GET THE COUPONS IMMEDIATELY.
SECONDLY, I HAVE ALSO SENT A CHEQUE ALONG WITH AN APPLICATION FOR THE SUBSCRIPTION OF 'DESH PATRIKA' WORTH Rs. 600.00 VIDE NO. 198929 DT : 16.12.2014 OF S.B.I.WHICH HAS ALSO CLEARED FROM BANK ON 17.01.2015. BUT NO CONFIRMATION HAS BEEN RECEIVED FROM YOUR END REGARDING THE STATUS OF THE SUBSCRIPTION. YOUR EARLY INTERVENTION IN THIS FIELD IS ALSO SOLICITED.
YOURS FAITHFULLY,
KAUSICK KUMAR NAG
ADDRESS : H/O, MINA MUKHERJEE, 3/6, NEOGIPARA ROAD, P.O. & P.S. : - BARANAGAR, KOLKATA - 700036, PIN : - 700036
E-MAIL ID.:[protected]@gmail.com
CONTACT NO. : [protected]
coupon
dear Sir,
please note that i am Imtiaz alam a registered subscriber on ABP & Telegraph.
I have receiving paper from August'15 but not yet received my coupons & vendor asking for that.
please look into the matter and resolve
With Regards
imtiaz alam
[protected]
kaikhali, kolkata-52.
dear Sir,
please note that i am Imtiaz alam a registered subscriber on ABP & Telegraph.
I have receiving paper from August'15 but not yet received my coupons & vendor asking for that.
please look into the matter and resolve
With Regards
imtiaz alam
[protected]
kaikhali, kolkata-52.
I Sankar Chandra Murari want to cancel my online subscription renewal as i made a wrong payment of Rs.3194 for ABP + TT +Telekids (for 1 year) in the consumer ID 61282340 whereas i had to do a payment of Rs.2360. So kindly cancel my subscription. And help me do new subscription.
Subscriber's name - Sankar Chandra Murari
Adress - W.B. Government Housing Complex 193 Andul Road Block RO-6 Howrah 711109
Phone No. - [protected]
Email Id - [protected]@gmail.com
Subscriber's name - Sankar Chandra Murari
Adress - W.B. Government Housing Complex 193 Andul Road Block RO-6 Howrah 711109
Phone No. - [protected]
Email Id - [protected]@gmail.com
Yours faithfully,
ARUP KUMAR BARDHAN
FLAT NO.-S/2,
KHEYA ABASAN
6/1, FRIER ROAD
NAIHATI
NORTH 24 PARGANAS
MOBILE-[protected]
E-MAIL:[protected]@rediffmail.com