[Resolved]  Acer Aspire 5740g — Substandard Laptop from MNC Acer

Address:

Chennai, Tamil Nadu

I had purchased Acer Aspire 5740 G Laptop from CROMA (A TATA enterprise) at T.Nagar, Chennai on 17 May 2010 (Serial No. LXPMBO [protected]F4200). From day one the laptop started giving trouble. Junk charecters appeared intermittantly on display and followed by that the system started to hang. Some time the display goes off and the system started to hang.

I complained to customer service Ref ID[protected].
They told to do defrag and disk clean up (for the new laptop ?!) And report back. Still the problem persisted. Then they told to Restore the system to Factory default and report. Then also the problem not resolved. Finally they told they will assign the call to service centre Redington (India) Ltd and promised to send the address by SMS and gave telephone Number. I did not received the SMS. The telephone No provided was not in existence[protected]!. Finally I could locate the service centre taking one day Leave to my office. They said No such call assigned to them. Then again I made a call and registered my complaint with Ref ID[protected] and wanted the product to be replaced since the problem is there from day One. The call centre girl not accepted that and just said to hand over laptop to service centre and they will resolve.

The service centre returned the laptop after 2 days stating Refix the RAM. No problem found, laptop is working fine. The same day after reaching home I found that the display goes off and the system started to hang.

Now againg I have to take one day leave to my office, take Auto rick and go to the service centre to continue with the ordeal again. I feel miserable for such MNC companies who cheat Indians by selling sub standard products with out Quality control. I feel like comitting suicide for failue of the laptop which I purchased after saving for 10 years.
Company like TATA should not deal such low quality MNC products and cheat.