[Resolved]  Acer — Complaint-Information

To,

Acer India,


Dear Sir,

I have received one Laptop ( Sr.No. LXTS80C0018410AFA91601 ) from ICFAI Management Institute Pantnagar as I was the student of the same Institude.

My Laptop has occured a problem of dispaly is not proper from 3rd week in the July'2011. I have logged my complaint at your customer care, Delhi against your referance ID[protected] Contact person Mr. Vibhu ).

Mr. Vibhu has advised me to go nearest service centre at Haldwani where contact person is available ( Mr. Vinod Joshi cell no.[protected]. I have submmitted my Laptop at your Service centre to Mr. Vinod Joshi. Mr. Joshi has not responded till one month regarding my complaint. After one moth Mr. Joshi has told me that your lap top an not be repairable, you can take back your laptop as it is otherwise I will be thrown your Laptop into the Gutter.

After my humble request Mr. Joshi said that I have no time to repair this type of Non sence Complaint. He has also mis behave and abuse me. He has taken my signature on blank paper and return my laptop as it is. vinod josi already drunk vine also .

You are requested to you Please advise me that what should I do further. If you are not giving me statisfactory reply within next four or five days then I have no option to file a legal case in consumer court against Acer India


Best Regards

Arun Gupta
Cell no---[protected]

Dear Customer Care,
acer india .,


I have purchased one acer laptop only 20 days back from your snap deal.com.
My order Number Is 84029362 acer 5560 laptop . Order By the name of My.
Ashish Sinha .The payment has been charged through credit card.

i am very much dissappointed with the laptop.Firstly your customer care
executive told me that linux is only a kind of sotware installed in the
laptop . It will work like a normal laptop and windows are there in the
laptop. But when the laptop delivered to my home it was just like a box for
me . Nothing is working in the laptop Due to the linux is installed in the
laptop. And its an opaerating system not a software. So because of that i
was unable to use it. for the whole day .
Next Day i had a word with snap deal exe. again he told me you have to
install windows in the laptop.untill and unless you cant work on the same.
Its not done at all...

i have faced many problem again n again in these two days. Next day i went
somewhere to install windows to my laptop. In that i spend around[protected]
rs.
After that i saw the free accessories which has been given with the laptop.

Mouse + Mouse pad+ Laptop Sleeve.

Mouse is Scratched from some area . Is it new or old?
then My laptop is 15.6 inch screen and the sleeve you have given me is only
14 inch ?

I really dont understand what you people are exactly want to do with the
clients.?

Its really very bad . This is My 2nd experience with snap deal and first
experience is also very very bad . I ordererd just because of Mr. Ashish
Sinha has told me about your services are good thats y i have taken risk .
And i was right . He purchased items of around 50, 000 INR only in one month
from his credit card. But now i will ask him and all my relatives and
coliqes and every one to not to buy any thing from snap deal.

As per the discussion with the snap deal executive .
Please find attach pictures for my Laptop sleeves and mouse.

I requested you to please change my laptop sleeve and give me 15.6 inch
slleve for my laptop. Also change mouse if possible. Its very bad.
This is my final purchase from your snap deal.

Also please note for any further communication kindly contact on [protected]
(do not contact on [protected]).
Awaiting for your revert on urgent basis.

NOW THCUSTOMER CARE OF SNAP DEAL IS SAYING THAT VENDOR HAS SEND THAT FREEEEBIES... AND UR ACER CUSTOMER CARE TOLD ME IT WAS PROVIDEWD BY ACER ONLY... PLS THER ARE TAKING DOWN THE REPUTATION O[censored]R ACER COMPANY. PLEASE PROVIDE ME 15.6 INCH SLLEVES


Regards

*Deepti Gupta*

IT IS SUBMITTED THAT ONE LAPTOP MAKE-ACER, MODEL-KAWGO, COLOUR-BLACK, S/N: LXPGZ0X[protected] HAS BEEN STOLEN FROM N-107, GREATER KAILASH-I, NEW DELHI ON 29.04.2013 (.) IN THIS REGARD, A CASE VIDE FIR NO. 59/13, DATED-29.04.2013, U/S-380 IPC, PS GREATER KAILASH-I, NEW DELHI HAS BEEN REGISTERED (.) IF ANY CLUE ABOUT THE ABOVE MENTIONED STOLEN LAPTOP, UNDERSIGNED MAY BE INFORMED ON THE FOLLOWING TELEPHONE NUMBERS:[protected],[protected], [protected].

SI Brahma Dutta
PS Greater Kailash-I
New Delhi

Dear acer india,

i had to replace my acer aspire keypad a week ago under warranty. the service centre did replace it with thorough examination. But right from that day my battery is not giving me a good backup and my laptop is making the plugin-out beep SOUND intermittently.so i went in thr and submitted my laptop.they figured out the problem ehich was with the battery . but they said they cannot change it since it is not original!! nw could that be !! i went to a service centre the first time, so thr r no chances of losing my original battery !! i strongly feel that they have deliberately or by mistake have changed my battery !!now how shall i go bout to get my original battery! if my baterry was not original wen i have submitted it, they should have informed me right away . is there any way out ?? pls help !!

desktop acer veriton

date and time not set in my desktop