Acer — ACER LAPTOP // 5 months old Motherboard changed twice

Model Number: - Aspire 4710

My wife and I made a big mistake by purchasing the above laptop from Acer 5 months ago.

Details are below.
Model Number: - Aspire 4710
Invoice Number: - VCL[protected]
S.No: - LXAHR0C[protected]C2000
Date of Purchase: - 18-nov-07

Dealer : Mr. Rajesh / Mr. Shakti
VCL Infotech Pvt. Ltd.
220 (2nd Floor) Jaina Tower 1
District Centre Janakpuri
New Delhi -110058

Tel :[protected]/23
Mobile: [protected] / [protected] / [protected](MR. Shakti)

Within 5 months of purchasing this laptop I have experienced the following

30-mar-08
Sunday
First complaint - Card reader is not working
Complained to – dealer.
Dealer Status: we will need to replace the mother board as the card reader is not working.

02-apr-08
Wednesday -received the laptop back
Status : laptop working with card reader as well


03-apr-08
Thursday
Second complaint-Battery not detected by the mother, and after shut down the system laptop light kept on illuminating
Complained to – dealer.
Dealer Status: we will need to replace the mother board ( Again!!! Wasn’t this just fixed yesterday!!!)
They told me to take the laptop home and when the part is received they will let me know.


04-Apr-08
I call to ask the status from the dealer.
Dealer : nothing yet

05-Apr-08
I call to ask the status from the dealer.
Dealer : nothing yet

07-Apr-08
I call to ask the status from the dealer.
Dealer : nothing yet

08-Apr-08
I call to ask the status from the dealer.
Dealer : the mother board has come please bring your laptop.
Main engineer Vinod fixes the replaced mother board but STILL THIS IS NOT WORKING.

CURRENT STATUS : THEY ARE ORDERING A 3RD MOTHERBOARD TO HIT AND TRY AGAIN!


ACER PLEASE NOTE:

I WAS THE ONE CALLING DAILY.

The main engineer Mr. Vinod ([protected]) he told me that I would only get a previously owned /repaired motherboard as the company does not provide new ones for such purposes.

WHY IS NOT MINE A NEW PURCHASE ???
AM I NOT ENTITLED TO A NEW MOTHERBOARD. MY LAPTOP IS NEW AND WITHIN WARRANTY. I HAVE PAID HARD EARNED MONEY FOR THIS.


My concern is that if within 5 months things have started falling apart what is going to happen in the next 12 months. How much longer do I have to chase ACER to get this done. The mother board being the basis of the laptop how can I carry on within something which on being changed still does not perform.

WHAT I REQUEST, MORE CORRECTLY AS A CUSTOMER,
I DEMAND FROM YOU IS THAT I WOULD LIKE THIS
LAPTOP REPLACED ASAP
ELSE A FULL REFUND IS MADE TO ME ASAP.

Please contact me on

Mr. Vishal Gupta ( Husband of Mrs. Charu Gupta)
[protected]


I look forward to a quick response and action from you.

Best regards
Vishal