[Resolved]  Acer — poor water service

Address:

Hyderabad, Andhra Pradesh

from satish vinayak <satish.[protected]@gmail.com>
to [protected]@clusterinfotech.com
cc [protected]@acer.co.in
date 24 September 2010 10:40
subject please care to respond
mailed-by gmail.com
hide details 24 Sep (9 days ago)

Dear Sir/Madam,

I have purchased ACER Laptop Model 4736-Z bearing sl no- LXPFZOC[protected]E11601 and another identification no as BT[protected]C165B204 on[protected] .(copy of proof of purchase submitted) And the laptop was working fine till[protected] when to my surprise it refused to boot and I had lodged a complaint with customer care vide no[protected] and have subsequently handed over the laptop to you , later i was informed that the laptop had developed issues with mother board and as the laptop is in warranty would be replaced and i have patiently waited till 7-9-2010 when the laptop was handed over to me .
Adding to my agony the laptop, after replacing the mother board again refused to load the os on[protected] and i have again lodged a complaint with ACER Customer Care vide no[protected] and have again handed over the laptop to you on[protected], now to my surprise your competent engineer first identified the issue to be hard disk and later after 2 days changed the version stating that the issue lies with the mother board .
Since then i have been regularly following up with you regarding the status of the said laptop and further as per your advise have also spoken to one Ms vinoda on[protected] on[protected] and she promised to keep me updated about the status of the laptop by evening 6.00pm , which as usual she failed to respond to me and when i tried reaching you by 6.30pm on[protected]/[protected]/[protected] i was informed by your staff that you have left for the day .
And today i.e[protected] have spoken to Vinoda on the above said number and she has assured me of fixing the issue with out confirming the date.
Could you Please be kind enough to explain me , "how can the mother board develop issue with in 5 working days after replacing it , and if so what are the quality parameters ACER india is following? " now i am afraid about what would happen when i receive my laptop is the BIG Question which still stands unanswered.

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Thanks & Regards,


Satish Vinayak
+91-[protected]