[Resolved]  Acer Industries — Irregularities at Bank of Maharashtra

ACER INDUSTRIES

SAHYADRI WAREHOUSING PVT LTD.

GAT NO- 1420 (OLD 2406)

WAGHOLI

PUNE- 412 207

TEL- [protected]



Ref. No- Bpmp / 1845

Date – Aug 10 2009



To,

The Greviance Cell




SUBJECT - IRREGULARITIES AT SHIVAJINAGAR BRANCH



Dear Sir,

We are one of the old customers with Shivajinagar Branch for the past

40 yrs, operating our various Business Accounts with you.

A/C No[protected]


In the present we hereby regret to inform that we are facing huge problems

In day to day transactions with SHIVAJINAGAR Branch.



There are many problems which need serious attentions in this regard

01. Average time needed to deposit or withdraw money is approx 75mins.

02. Average time for issue of Demand Draft is 3 hrs.

03. No proper “Q” system management

04. Improper Cleanliness in the Branch, Shabby and Untidy surroundings



We are operating our business accounts, during pension period there is

Huge crouds and Long Q in the branch, we feel there should be special type of

Dedicated windows for business accounts and Pension Accounts.



The situation is becoming Worst day by day and complaining in this regard to branch

Authorities, a standard reply is been trained to them “ WE ARE SHORT OF STAFF”

Which we are hearing for the past 3 yrs. But noting has happened till date in this regard.



In todays HIGH-TECH world of C B S, and severe banking competition we feel your

SHIVAJINAGAR branch needs serious Attention or else it would be left only with

Pension accounts in future.





We are a well-wisher of BANK OF MAHARASHTRA and feel there should be improvement in the Quality of the services or else we will be forced to discontinue


We request you to please do SPYING (defective type) and measure yourself the trouble

And the harassments which customers suffer banking with


Thanking You



Your’s Faithfully

FOR ACER INDUSTRIES

MR.Amit R Koshti