Acer Laptop Aspire 4741 A — After sales service - Warranty

Address:

Maharashtra

I the undersigned hereby complaining about your product viz.ACER LAPTOP.
I had purchased Acer Laptop from Croma stores situated at Ghatkopar R-City Mall on 12/11/2011 with one year warranty from Acer company saying that the product will reapaired at homesite with representative of Acer company.
After 6 months my laptop starting problem of following type
1) Screen getting shaking while using it with netas well as normal using.
2) Now a days screen light saving device is not working .
3) I had also download Kasper antivirus to prevent it from any virus issuses that affect my laptop.
4) Now a days Backspace key not working properly.
In the month of September 2011 I had taken my laptop to Acer Service centre situated at Ghatkopar West near Jhunjunwalla college .But they tell me that t will not repaired at this place as they repair laptop of Acer after warranty.
It shows bad impression of your company.If possible please touch with me for repairing my laptop as soon as possible because I am fed with your after sales service.
Submitting herewith details of my laptop & myself.
Name : SHIRISH SHRIPAD ULMAN.
Email : [protected]@gmail.com
Store Name : croma – Ghatkopar R- City Mall
Date of Purchase : 12.11.2010
Customer No.9030993
Served by Mangesh – 503497 Created by Shrikant – 501125
Sale Number [protected] Ref.No.12118
Sr.No.LXR2B[protected] / INV.NO.12126
MODEL NO. Acer 4741Z Silver 36cm XL8565 (F) Rs.28,999.00
Mode of Payment Cash – Rs.2,000
Cash - Rs.15,000
( EDC HDFC Debit Credit Card 2350 ) Rs.12,598
TOTAL Rs. 29,598
Tax Summary included as follows – 5.0 % VAT – Rs.1,409.42
SMS also sent on Phone number – [protected] – But no reply at all.
SMS at your Customer Care No.[protected] on several occasions with product serial number-
No reponse at all.Allways saying please try after some times.
Note that warranty is for 10 days only.
I think Acer company in not good company as it neglects its customer & not responding to its valuable customer. After sending online complaints they didn’t look my complaint.
If I am not wrong Acer is a not good product company ….
Your toll free number always getting engaged ……..
Your SMS service to lodge complaint is faulty……