[Resolved]  Acer Laptop Timeline 3810 34 Cm — no action under extended warranty by infiniti Retail Ltd (Croma)

Address:

Gurgaon, Haryana

Dear Sir,

My Acer Laptop Timeline 3810 34 cm is under extended warranty by Infiniti Retail Ltd (CROMA)Unit No. G 15-16, Ground & Upper Ground Floor, Ansal Plaza, Block-G, Palam Vihar, Gurgaon, Haryana 120017 Invoice No.[protected] Customer No. 9006353. I Purchased my Acer Laptop Timeline 3810 34 cm on 23�92009 with 1 yr warranty by CROMA and 1 yr Extended Warranty from Croma by paying extra charge of Rs. 1200/-.

On 28/10/2010 I made a complain for Display problem and adapter malfunctioning to CROMA, Gurgaon/South Ex, New Delhi and according to CROMA I submitted my LAPTOP to INTARVO Technology (RT Outsourcing Services Ltd), G-4/5/6, Chandra Bhawan Building, Near ICICI Bank, Nehru Place, New Delhi. Phone No. 41095838/39/41.

They have given me the CASE ID 5566, obligation Type warranty dated 29/10/2010.

After that it was informed us that after 3 days i.e. on monday 01.11.2010 they will give the status of the Laptop.
After contacting on Monday it was informed me that there is some problem on the Laptop and they never informed me about the actual problem it has.after my many phone calls the person used to cut-off the phone saying that it will take some time and they have no idea how much time it will take to repair..
I made atleast 10-11 times call in 41095841.

I Informed the same to Ms. Kamla, CROMA, South Ex, New Delhi on 1o.11.2010 and she informed me to take action. but no action was taken. In between I made many calls to INTARVO service centre but no reliable information was given and then I made again complain to Croma Gurgaon on 10.11.2010 where Ms. Premajit informed me the same but no action was taken.

After My many request Ms, kamla has given me no. of Mr. ASRAf ie [protected] and i had many a( at least 6-8 times) discussions but found no result.


I made again complain to Croma Gurgaon on 15.11.2010 where Ms. premajit asked to contact MR. Asraf.

It was intimated to me by Mr. Asraf that he is in touch with Mr. Prassna, Head, Mumbai regarding the same issue. on19th nov I got a call from Intrvo Nehru place informing the the PC will given to me on 24th Nov 2010, but again the same answer i got on 24th nov 2010 form intarvo that there is some issue of Panel and it is not available right now.

Now, today I have given a call to Mr, Asraf but till today there is no any information about the Laptop's status.

More then a month has gone and till today no any relevant information is given to us by intarvo/Croma.

According to Mr. Asraf they will give a call on my mobile but no any call was given to me till date from CROMA/Intarvo.

Om asking about my LAPTOP the Intarvo People used to ask for hold down and after waiting more than 10 min i was bound to cut it off or many times the used to cuts the discussion in between informing they have no proper information of Laptoop and it will take again 7-10 days..

Now whenever I tried to call Intarvo Nehru Place the always cut-off the phone after saying that it is nt ready and they have no any information.

Now, I am tired making compalins in CROMA/Intarvo.
I have proof of purchase/extended warranty etc.
You are requested to please help to solve the Case.