[Resolved]  Adidas Football Boots Predator X Sg Wc — Shoes tore

I bought the bought the Adidas football shoes at Sneekers shop in Rustenburg Waterfall Mall on 18th December 2010, My son started practicing in Jan 2011 with them and has just completed his 2nd game with this as it stating to tore on the heal section, I went to Sneekers to return this to them, the only response from them is that they need to send this to Adidas for a report, which will take a few weeks. To me this is very poor service as we only started the season and my son need a pair of toks for the game comming up on Saturday 19th March 2011. This while I paid R 1964.40 for this and the quality is not up to standard, Could I please get a response from Adidas on how I need to handle this. As I dont want to deal with the people at Sneekers with their aditude that Suck's to say the least.
The manager at Sneekers only gave me his Surname (Kagiso) as he refused to give me any other detail, as per his action was that he'll be drawn into this personally, which to me is an aknowlegment that they at fault and sont want to asisst. Yesterday their response was they will send the shoes to Multi Save to get this repaired, but if I want to swap this I need to come back today and discuss this with the manager.

Please contact me via E mail with action on this on the way forward.

jan.[protected]@flsmidth.com

Regards

Jan Pretorius