Adidas — Employees not exchanging our product for size M

Address:West Delhi, Delhi

Dear Sir/Madam,
I purchased an upper from Adidas, C2 Janak puri, New Delhi. However, the upper is a bit short in size for me. We asked for an exchange of size from the outlet but they didn't have one. We requested them to give us a pair of flotters instead of the upper and we'll pay them the extra money, the simply refused to even listen and the Manager, Mr. Pankaj Gupta was very rude in behavior with and my mother.
Also, the Manager of the District Centre branch said them to get it exchanged but Mr.Gupta did not help us in any case.

Our upper is with the Janakpuri employees now.

I'd request you to please act for it as soon as possible.

Thanking you,
Anusha Pruthi
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Adidas — Sizing wrong

I purchased a pair of adidas trainers just 2 days ago from well known retailer JD sports along with another pair of nike trainers both of which were size 7. I got up this morning and got ready hoping to wear my new adidas trainers when I slide them on my feet I could feel that the trainers were far to tight. So I put on my nike trainers thinking maybe my feet had swolen or something but the nike trainers fitted and still had room in them. Unfortuanaly I had miss placed my receipt but took them back to the store to see if I could try a size 8 to see if these were any better. JD sports had no size 8's left and the manager said this was a common fault with adidas and they are extremly small sizes, as a customer I think I should have been warned about this problem as I would have tried the trainers in the store. As I did not have the receipt the manager said he could not swop the trainers for another size, another type of trainer or could he give my my money back. I rang JD sports customer service who said that I could not make any complaint without a receipt and would not speak any further. So now I am stuck with a pair of trainers too small because the sizing is incorrect and would be pleased if you can help me on this matter or atleast explain to me why your sizes are small.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Adidas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    1042
    Pending
    0
    Resolved
    161
    Adidas Phone
    +91 12 4456 9100
    Adidas Address
    Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India - 122001
    View all Adidas contact information