Aegon Religare Iterm Plan - Premium Payment Receipt

 
16 Reviews
User
  hasanzubair on Feb 20, 2012
Dear Sir,

I have made a payment of Rs. 10975 made towards policy February 16th and still awaiting for my premium receipt. I had tried calling the customer contact number of Aegon multiple times and in spite of waiting for 1 hour almost every day, I could not get to speak to their representative. I had even left my number for call back but no one has called me back till date.

generally, most of the insurance providers have the option to retrieve the premium payment receipt on their website only however Aegon Religare's website has no such link to download the receipt. Their customer login links never works, their contact numbers never works, they dont honor their promise of calling back their customers within 24 hours. This is the most pathetic customer service, which I have received till date. I needed the premium payment receipt for my tax purposes and still have not received anything from the company.

Please advise how can I file a complaint with their ombudsman or a local regulator.


Complaint comments 15 Comments     Updated: Respond To Complaint  

Comments

 
Dear Sir,

We apologize for the inconvenience caused to you. We are looking at resolving your issue as soon as we can.

Request you to share your contact and policy details with us.

Sincerely,
AEGON Religare Customer Support team.
 
same as you ... also i am suffering for receipt ... you know i had made 2 premium payment online at december 2011 for i term plan, but again & again same repeated sms, mail to make ur payment before date ... at last i received ur policy had been lapsed, i was shocked & call at customer care after more then 2 hours come to contact, after detecting all details they sat me sorry ... that ur policy will be start as soon as possible ... & now at 17th march i received a sms ... as greeting thanks for the payment for ur policy & u can download ur policy receipt from our website ... but there is no links ... every thing is about new insurance policy add ... no existing customers link ... I AM REALY AFRAID TO AEGON RELIGARE THAT AFTER MATURITY EHRY WILL ACCEPT CLAIM OR WILL ANSWER STRAIGHTLY THAT UR POLICY IS ALREADY LAPSE SIR ... REALY I AM TOTALY AFRAID ABOUT THIS ... SUNIL SINGH (THANE) MUMBAI
 
I need premium receipt, premium already paid on 16/05/2012, now a sms coming in my cell phone to download the same in our website www.aegonreligare.com. but there is no option to go and download the same. in this situation what can i do to get the receipt. please help me.
 
dear sir,

I have paid my premium last month and i got the massage to download the premium paid receipt from your website, ... but there is no option to download and print our receipt, ... will you please help me to find that receipt, ... its a request, ... :)
 
dear sir,

Ma policy number :- 110713170272
ma contact number :- 8970918192
 
I PAID MY PREMIUM ON 13 FEB BUT STILL I DIDNOT RECEIVE MY RECEIPT .VERY POOR SERVICE .

PARAG AGRAWAL
 
I need premium receipt, premium already paid on 24/03/2012, now a sms coming in my cell phone to download the same in our website
www.aegonreligare.com. but there is no option to go and download the same. in this situation what can i do to get the receipt. please help me.

Policy Number : 120313475233
Transaction ID : 3130507
Ref Code : 408365248239
 
Every one is being asked to download the premium payment receipt from the website www.aegonreligare.com, but there is no option to go and download the same. I was also asked the same by a SMS in my cellphone. VERY VERY POOR SERVICE INDEED.
 
Every one is being asked thro a sms to download the same in the website www.aegonreligare.com, but there is no option to go and download the same. I was also asked exactly the same last year & this year also. VERY VERY POOR SERVICE INDEED.
 
Hi,

I have same problem with online receipt. I have paid premium toward renewal of my Aegon relligare term policy 4 days back and not even received single messageemail from the company. It is very frustrating and i need receipt today any how to claim tax benefit. I am trying to reach customer support but its the worst I have ever seen so far. No call back, no com paint registration and no response. Call ends in between after taking you through different places which adds to further frustration. Can someone please help me getting online premium pad reciept for below details.Moreof, their existing custom portal doesnt even exist. it has just link on the main site but when we click it doesnt open anything and this way existing customer has NEITHER HAVE OPTION TO SPEAK TO ANYONE NOR HELP THEMSELVES TO LOGIN ON THEIR OWN.

Policy number - 513776226783
Contact number - 9970842562
 
Its Very frustrating indeed that their existing customer page never opens up. Even archaic insurance companies like LIC has a great web portal where it maintains for download all the premium receipts paid. However this company which talks about removing the middleman, is not sincere about servicing its audience the end customer well. What sort of buffoon is this. I regret having paid the second installment of my life insurance premium today. Will move out of this to some other company next year for sure.


 
I paid premium for my policy number 512113625382. premium receipt may be sent to me to my mail address.
 
I paid premium for my policy 512113625382. premium receipt may be sent to mail id.
 
Is there any solution to this problem? Problem is still the same in 2015...Struggling still with website and customer call...Please help!
 
Fraud company dont invest

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    +91 22 6112 XXXX
    AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India - 400063
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    Aegon Religare Iterm Plan - Premium Payment Receipt