Dear Sir,

I have made a payment of Rs. 10975 made towards policy February 16th and still awaiting for my premium receipt. I had tried calling the customer contact number of Aegon multiple times and in spite of waiting for 1 hour almost every day, I could not get to speak to their representative. I had even left my number for call back but no one has called me back till date.

generally, most of the insurance providers have the option to retrieve the premium payment receipt on their website only however Aegon Religare's website has no such link to download the receipt. Their customer login links never works, their contact numbers never works, they dont honor their promise of calling back their customers within 24 hours. This is the most pathetic customer service, which I have received till date. I needed the premium payment receipt for my tax purposes and still have not received anything from the company.

Please advise how can I file a complaint with their ombudsman or a local regulator.