[Resolved]  Agarwal Packers & Movers — Damage due poor packing & transportation service

This is to inform all concern that severe damages were caused to our furniture / household items when transported by Agarwal Packers from Dehradun to Mumbai. The quality of the packers & movers service thus provided can be judged by the extent of damage.

The damaged furniture speaks of care taken by Agarwal Packers while packing, during transportation, shifting etc. Thus the goods loaded on 20th April ’08 at Dehradun were delivered on 2nd May 2008.

We were allured by the false advertisement by Agarwal Packers in their web site. Thus in spite their quotation was approx. 1.5 times the market rate we opted for their service. But our faith in Agarwal Packers shattered after receiving our most of the furniture in damaged condition (Especially dining table in bits and pieces).

Although the carpenter was sent to repair broken / damaged furniture, at every nail hitting our furniture for repairs our heart bled, since we had taken so much of care in the last 17 years – purchased from repudiated furniture showroom at Santacruz (W) - “Concept Furniture” in 1991 and regularly maintained by melamine polish by spray paining machine.

The damaged furniture also speaks of rough handling and poor quality of packing and shoring and irresponsible attitude of Agarwal Packers staff. Above said ill treatment to the goods thus transported also indicate shortening the life of furniture presently seems to be intact.

As if above was not enough, we were shocked to see insured value of individual items not filled correctly (Rs 21400/- only) where as the TOTAL amount of insured value was written on the “Packing List” Rs 50000/- an estimated amount given by us.

We hereby ask Agarwal Packers to get our claim from insurance for Rs 50, 000 for damaged furniture and irresponsible attitude towards their client goods