Air Asia — Unable to travel

Address:

Karnataka

Dear Sir/Madam.

We had booked our tickets in Air Asia on 11-Aug-2010 (booking confirmation emails ) from Bangalore to Bali (layover in KUL) for 02-Sep-2010 (Thursday). Upon our arrival in the Bangalore International Airport and to our shock we were not allowed to board the flight with the Air Asia staff telling us, "We cannot allow you to board since you do not have a VALID Malaysian VISA. There has been a recent change (effective 15-Aug-2010) in Malaysian Immigration process which doesn't allow us to get a transit VISA on arrival."

It came as a huge blow to us. We were all packed and booked but had nowhere to go.
There was absolutely NO communication from your airlines staff to intimate us on this recent change in regulations on transiting in Kuala-Lumpur.
As a result of this we had to face bitter disappointment of not being able to travel and also lose the entire money which we spent for our accommodation & activities booking in Bali (our end destination).

Could you advise us the next source of action?
The best solution for us would be a refund of the entire booking amount which alleviate our current financial losses arising from this situation.

Also do suggest other options that you can recommend to us.

Thanks & Regards,

Sandip Sethuram
Phone: [protected]