[Resolved]  Air Conditioner, Videocon — Mishandling of complaints

Address:Haryana

Respected sir,

With all due respect,I ,Nawal Kishor Mundhra , resident of faridabad wish to lodge a complaint against tha faulty services o[censored]r company.I purchased a videocon AC last year, still in waranty period, and due to god noes wat ,it has started malfunctioning.
The engineer diagnosed that it is a case of gas leakage.They took the AC fr 3 days n after installation, the result was same,AC tripping again n agin.
I thnk the soaring temp outside is well known by u.After paying fr d gadget ,if we are nt able to take its due advantage,wats d purpose f spending money on it.????

Sir,kindly look into the matter. I am writing dis mail to u after spending 3 sleepless nights n bearing the problem with full patience.Now wen d complai8nt is nt being handled properly bt d agent n d company, i had no oder option save seeking ur help.

Kindly look into the matter
Name of the agent is Mr Mahesh(Jai MAA Electronics)
Name of the service centre-COOL N COOL

Kindly do the needful n reply as quickly as possible
my email id is- [protected]@gmail.com
kindly post the reply on the above mentioned id.

Thanking u
Nawal Kisor Mundhra
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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I divya Chaudhary, jaipur resident, My AC strted creating problem just after installing it .. get it repaired 3 times in 3 years... and now the compressor busted last night with fire and oil allover, it risks

highly dissatisfied with the service and post sales customer care response of the videocon, ... Highly illiterate executives keep on asking you money not even listening the query carefully,

pathetic services and pathetic experience, I prefer IFB and panasonic for most of the things. and verry happy,

this was the only thing i have from videocon and further you are out me and my circles list.

Pathetic... Highly Pathetic...

Highly pathetic Machines and most pathetic is the executives working there
Videocon Industries Customer Care's response, May 18, 2017
Verified Support
Dear divya2104,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Customer Support Team
Videocon Industries Customer Care's response, May 25, 2017
Verified Support
Dear divya2104,

We are still awaiting information about your complaint number. You can contact us on [email protected]. Please let us know if we can be of any further assistance.

Regards,
Videocon Customer Support Team

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