[Resolved]  Air India Express — Online Seat Booking

Address:Ernakulam, Kerala

I have booked one ticket in online for my wife on Nov 04 2010(PNR : IX[protected]. After booking i have added seat 2F for that ticket. Big surprise is while boarding one of air India staff assigned 18A seat to that ticket. Due to some urgency my wife couldn't check boarding pass while check in time. She noticed the same while entering into the flight. And she informed the same to one of the air hostess. That staff replayed that there is no facility to book seat through online.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Further at the time of selection of seat there is not information on web site for any extra fee for seat selection like it is clearly mentioned for extra baggage charges AED 30/- for 10 kg weight

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    660
    Pending
    0
    Resolved
    124
    Air India Express Phone
    022 22796330
    Air India Express Address
    Air - India Building, Nariman Point, Mumbai, Maharashtra, India - 400 021
    View all Air India Express contact information