Air India Express — Refund of 50% of air ticket from chennai to singapore

Refund issues I am having:
I have a serious displeasure over the refund of air ticket (attached with this email) from Chennai to Singapore (Confirmation ID: BTADSU (Chennai to Singapore) scheduled on 10th Feb under my name Akhil Garg.

As per air India express regulations, cancellation charge is 35% of the basic fare+ transaction fee. In ticket attached, the basic fare is 4700 and therefore the reduction should be 0.35*4700+450 (transaction fee), this equals to 2095. Actual total fare is 10,592.79 so after reduction the refund should be 8497.79 INR. I got refund of only 104.33 SGD which amount to only 4448.15INR.

Refund according to ticket attached expected : 8497.79 INR
Refund I am issued: 104. 33 SGD (4448.15INR)

rules for refund is given in ticket attached.


I have send around 2-3 emails to the customer helpline and finance officer (2 emails) of air India express at headquarters Mumbai , requesting them to look at the refund of my air ticket. I have received no reply regarding any assurance or so to consider my matter. Besides emails, I have also tried to call Chennai/Mumbai customer helpline of air India express but everytime either they don’t pick up phone and even they pick, they will reply with ‘system error and call us after sometime’. I have explained them everything in my email that refund they gave me according to their regulations is less than what I expected. I have even attached the ticket which I cancelled on 18th Jan, 2013. But they didn’t reply me anything about it. This reflects poor service of air India express and I feel difficult to cooperate with them.

Humble request:
I can understand even if this matter is not in your hands but I can kindly request you to forward this complaint to concerned authority for an appropriate action. I would be happy if the airline (air India express) can get back to me and provide me assurance/justification on the refund they gave me during cancellation.