Air India Express — unsober behaviour of staff. Missed my flight because of conflict

I was having flight with air india express from amritsar to dubai. The flight num IX 191 Which was scheduled to depart at 1620hrs 18 dec 2012 amritsar to dubai. I was there at counter of airline when it was still one hour to depart. I gave ma ticket and askd for boarding pass. But they told i was late. I questioned them as there was still one hour to take off. But they started arguing n in no time all of them started dominating . I told them this flight was realy important as i am seafarer and my ship wil depart from dubai if i missed . No one listened. And then i asked them how can i cancel and change it to next day. No one answered, they told me i have get new one,which means i lost 500USD aprox. If they wished the staff would have got me on that flight. The readiculous behaviour was untolerable.i dont want any compensation or refund,but a strict action against those. And airline must undrstand that all pasengers must treated equally,be it an illitrate or a master. I have seen before the mid aged airhostess of air india shouting n fytng with the passengrs of dubai flights as most of them are less educated travling abroad to earn there livlihood. U must apologize.