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AIR TEL-PREPAID Complaints - WRONG DEDUCTION OF CHARGES

View all AIR TEL-PREPAID complaints

AIR TEL-PREPAID

Posted: 2010-02-09 by Venugopalan.K.P Send email
WRONG DEDUCTION OF CHARGES
Air Tel is making wrongful deductions from the available balance of pre-paid customers. In the past also on two occasions I had been wrongly charged for Hello Tune/Panchang.
Today I received a msg in my mobile No.9892380799 thanking for having subscribed to the Matrimony Service whereas I had not subscribed for the facility.
After seeing the msg I had contacted the customer care centre and had lodged a complaint number 4020962992200 following which I received the msg for unsubscription.
However, Mr.Yogesh Kale, customer service execute confirmed during my tel talk that there is no request message from me.
Un-noticed the money gets deducted from the innocent customers and Airtel is making money through these unfair means.
Airtel should stop these unfair means
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Comments

19 days ago by Airtel_presence [send email]
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team
11 days ago by Airtel_presence [send email]
Dear Customer,

I would like to inform you that your concern listed on 9 Feb 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Vinay Chugh
Airtel Customer Service Team

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