[Resolved] Aircel — balance deduction and no response from customer cares | |||
Dear Team, i am a customer of aircel prepaid with no. [protected] from last 4 years.. i am getting some problems in this network... this turn...i am facing a great problem....there is a deduction of balance daily....4-5 services are activated automatically.... after that...i spoke to aircel customer care ..they replied that there is no service activate on my no. and disconnected the call.. after that i tried a lot of times to call..but my customer care service line is blocked and i am unable to call them.... So, kindly do the needful as earlier as possible.... Regards, zameer hussain [protected] Alternate no. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10590
Pending
1906
Resolved
5247
View all 10590 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Aircel Prepaid — NO EXPLANATION OF REASON FOR BALANCE DEDUCTION
Hi,I, Shri Kant Dubey, user of Aircel Mobile Prepaid Connection, would like to submit the complaint regarding Aircel's irresponsible behaviour for their customers. On the day of Deewali, dated 17/10/2009, I tried sending Deewali Wishes via SMS to more than 30 of my friends and relatives. Out of all, more than 20 messages were not delivered to respective numbers, but balance was deducted every time. I tried lodging a complain (Complain #[protected] and the represantative told me that I'll get some response and explaination to my issue within 48 hours, but till now I didn't get any call back frome Aircel. It's been more than 15 days since when I called in, and in this duration I called for more than 5 times (every time I wasted more than 20 minutes on the call), and all the represantatives went away putting me on hold and never came back to respond to my call.
At present also, while writing this issue, a representative have put me on hold with the assurance of making me talk to his manager, the total duration of call has crossed 23 minutes and again I am compelled to close the call like any other times. I'll be really oblized if I could get any solution to this issue.
Thanks and Regards,
Shri Kant Dubey