[Resolved]  Aircel — balance deduction

Address:West Bengal

My name is S.Bhowmik. My number is [protected].Today Rs.15 have been deducted without my concern.some tumi to ho dialer tone have been activated without my concern. i called up 198 the executive immediately that person told me she doesnt have the information so call back after 2-4 hours. i called back after 4 hours then a executive forced me that i have received a call number starting with 1400 and activated the service which i didnt.i dont even receive calls from number starting with1400. then he transferred my call to his supervisor and i waited in the queue for 10 mins but no attain my call.then again i called back 198 the executive then told me there is no service activated. i told how can it be possible.then he gave a number 155223 and told me to call this number and deactivate the caller tune.and then call 198 after 2 hours for further details.i am very know to aircel and my connection not 1 month old i am facing this kind of issues. hope my issue will be resolved shortly or i will stop using aircel and opt for port out.
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Aug 13, 2020
Complaint marked as Resolved 
Jul 24, 2015
dayanand gahan's response
श्रीमान जी मेरे मोबाईल नम्बर ये है [protected] और मैंने 22 जूलाई को आप के यहाँ पर complan की थी aircel company ने मेरे 39 रुपये काट लिए और अब 198 और 121 कस्टमर केयर फ़ोन भी नहीं लगता और 600 sms भी काट लिए है और मेरा बैलेंस भी नहीं लोटाया है
Complaint comments 

Comments

You wanted a screen shot. There you go. See the attachment.
First message dated[protected].
Its regarding the tinytv pack that you were talking about.First thing, even though DND was activated I got this message and secondly, I just read the message. I didn't click on the link. But you people took my balance.
Second message dated[protected].
It is regarding the complaint made by me for the previous deduction. I had this complaint number and when I asked your customer executive he denied having any complaint regarding this complaint number.

Hi emoboyvishu,

We are re-escalating your issue and will update you soon.

Regards,
Aircel Social Care Team
You do it soon and give me my money back.
Even today I got the messages from your company.
See the attachments.

Dear emoboyvishu

As per our system records you have activated Tinytv30, via wap, hence charged Rs 30 for same.

Regards,
Aircel Social Care Team
I already told you that I didn't click on the link and why the hell did you send that link to me when I had DND activated?
Hi emoboyvishu

Kindly note these links through which the download had happened are 3rd party campaigns that are embedded in the Web Pages that then you had visited and had clicked on such links, hence charged a one time download fee for the content. We advise you to take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in the future.

Regards
Aircel Social care Team
Car KA 05 AB 2885 ola in Bangalore city. ola company as givin the mobile for every drivers.in they have to use only for the duty use. but this cab driver is very bad and usless fellow.in youtub way he is seeing bad videos.and he is not responding proparly.plesase take sever action.
PLZ warn the driver or take necessary steps...! I was just able to memorize the cab number ...as cab drove off so fast that I couldn't take a picture of it...!
Hello!!! my mobile number is [protected] in many times my balance has cut in the case of loan services but i can't give any type of loan please stop this thing otherways i will change my sim and get airtel, idea, etc
Hi mdi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Unusual balance deduction and no response from customer care executives after continuous complains

my no is [protected] aircel deducted blnce since 10 Days of nearly 30 Rupees i have complaint the problem bt no issue solved

connection barred

Line barred incoming and outgoing to my aircell number 97109197109179710917479 bills are paid this problem for last 2w2weeks
Dear Customer(m.suresh Suresh),

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:

Correct Aircel No.:
Date & Time of payment:
Mode of payment:
Amount paid:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Customer(chem books),

We'd like to inform you that we don't find any deduction on your number please share the date of deduction with us.

Warm Regards,
Aircel Social Care Team

my account password

i want my account id & password of [protected] i have recharged 20 bt couldnt find data plz send through my mail id

block my aircel sim

my self Neeraj Rawat my phone lost in BJS please Block the my Aircel Sim my aircel sim no - [protected]. this sim activated upendra singh name
Dear Customer([protected]),

Our team tried to reach you but unable to contact. We request you to share your alternate number and the convenient time to get in touch with you.

Warm Regards,
Aircel Social Media Team
Dear Customer(neeraj 099),

We apologize for the inconvenience caused. Please share the following information to confirm your identity:


Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

need call details of my number

My name is anup aggarwal my aircel prepaid number is [protected] I urgently need call details of my number customer care executive and express store executive refuse to do so plz help me to get it
Dear Anupa(anupaggarwal9 ),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Customer(neeraj 099),

As per your request your Aircel number has been barred.

Thanks and Regards
Aircel Social Media Team

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