[Resolved]  Aircel — balance deduction

Address:West Bengal

My name is S.Bhowmik. My number is [protected].Today Rs.15 have been deducted without my concern.some tumi to ho dialer tone have been activated without my concern. i called up 198 the executive immediately that person told me she doesnt have the information so call back after 2-4 hours. i called back after 4 hours then a executive forced me that i have received a call number starting with 1400 and activated the service which i didnt.i dont even receive calls from number starting with1400. then he transferred my call to his supervisor and i waited in the queue for 10 mins but no attain my call.then again i called back 198 the executive then told me there is no service activated. i told how can it be possible.then he gave a number 155223 and told me to call this number and deactivate the caller tune.and then call 198 after 2 hours for further details.i am very know to aircel and my connection not 1 month old i am facing this kind of issues. hope my issue will be resolved shortly or i will stop using aircel and opt for port out.
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Aug 13, 2020
Complaint marked as Resolved 
Jul 24, 2015
dayanand gahan's response
श्रीमान जी मेरे मोबाईल नम्बर ये है [protected] और मैंने 22 जूलाई को आप के यहाँ पर complan की थी aircel company ने मेरे 39 रुपये काट लिए और अब 198 और 121 कस्टमर केयर फ़ोन भी नहीं लगता और 600 sms भी काट लिए है और मेरा बैलेंस भी नहीं लोटाया है
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Aircel — Balance deduction however DND has been activated before more than 60 Days

Aircell is activating services automatically from more last 4 Months. Complaint is being registered again and againg but no one is taking care of it.
I had activated DND services on 14th November 2011. As per them it must be activated withing 45 Days however i am getting Messages and promotional call.

I have send e-mail to nodalofficer.[protected]@aircel.co.in appellape.[protected]@aircel.co.in and waiting for there responce.

This is not acceptable at all.

Please help.
Respected Sir,
I am Sk Raihan Ahmed, My mobile no is [protected](aircel),my complain is regarding on deduction of my main balance. There is no reason but it deducted by 10 paisa several times in a day. but tonight it deduct 11 Rs from my main balance. I called customer care several time,but they said our server is not updated and also one of the customer officer is misbehave with me and giving some bad argument to me .
this is not only my problem it is many guys problem now a days.
So my humble request to you please do something and take some steps against them.
Thanking You...
aircel testing his 3g service in khajpur, patna.But network coverage so poor tht i cant tell...i already complaint abt this to coustmer servie...problem was solved for 1 week but its problem appears again.so kindly rwequest to give full network coverage in my area.thier 2g is aslo in bad condition.
URGENT
I inform you that an unauthorised value added service “HELLO TONES ON DEMAND” has been on my mobile w.e.f. last one week in February, 2011 and a sum of Rs.30/- has also been deducted from my balance.


The matter of starting an authorized value added service on my mobile is increasing and it is taking a dangerous proportion. I am enable to understand how Airtel is charging me for unauthorized service. Is Airtel in collusion with value added service provider ? I demand an urgent explanation.

Please credit the amount of Rs.30/-(Rs. Thirty only) on my mobile Balance,



seema gupta
Mobile No.[protected]
hello my name kapil goswami

my aircel no [protected]
Email- [protected]@gmail.com

mene 1-march ko apne no par 97 ka recharg kraya tha
bho recharg mere no par abhi deleverd hua
mene 5-6 baar aircel customer care bhi call kiya par koi bhi responce nahi mila

mera complane no hi SP-1-[protected]

jb bhi customer care call krta hu tho bolte hi 2 day me aa jayga abhi tak nai aaya

so plz aap koi acction le or mere balance mere number par diliverd kraye...
aircel is very cheap company without any reason deduct my 80 rs i will change my idea no to aircel (mnp) but aircel is not good service provider so plz do not change ur no to aircel aircel ki maa ki choot

Aircel — Aircel Balance

My Aircel No-[protected]. Unwanted Balance Reduce from my number Dated[protected] at 11pm to 11.57 pm. I have already aircel to aircel balance 210.
I,Ankit chawla, Mob No-[protected], Aircel user have been facing a problem of balance deduction w/o ant consent of mine, Despite calling Customer care, They are not responding to it. I did not expected such behavior for the service provider.
Complaint:- Quite a few service has been activated on my my no. without taking any consent from me. Now the service provider is denying the fact. I have checked my sent box and all the calls and neither has been made towards Aircel for activation of the services.

There should be an action taken against these kind of things as it has become a regular practice of telecom operators
Dear Customer,

We regret the inconvenience. This is to inform that we have noted your concern listed 13th April 2011. Looking forward to resolve it at the earliest.We assure you that we are committed towards resolving your issue to your satisfaction.

Regards,
Aircel Customer Service Team
Dear Ankit,

We request you to share the registered name and contact details for the given number. We need to verify before we can take it further.Please do write to us at [protected]@aircel.co.in.

Regards
Aircel Customer Service Team

Air cell connection — unnecessarily taking paisa

Am aircel simcard using. i was not activate any processing.but my paisa rs45 everymonth they are take from my account..First month i was called and deactivate.but until now they are taking money every month.customer care does not respond to me.

Aircel — deducted my balance

Sir,
I am Jitendra Kumar Singh. I am customer of Aircel([protected]).They deducted Rs 30 from my account on basis of activation of service(Dailler Tone) which was not activated by me. I calling to customer care for this matter but I did not get good response. Plz Sir kindly help me. I not activated this service. Plz refund my balance by AIRCEL and de activated this servive.

Thanking You,
Dear Customer,

We regret the inconvenience caused. This is to inform you that your concern listed 9 May 2011 has been noted and escalated to the concerned department. We shall get back to you on the same at the earliest.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team
sir, my mobile no:[protected] MY TALKING BALANCE AS ON 12.06.2011 RS. 39.33 BUT NEXT DAY (13.06.2011) MY BALANCE SHOWN ONLY RS. 9.33,

I AM A COOLY, KINDLY RECOVERING MY BALANCE, AND CREDIT IN MY MOBILE ACCOUNT

THE CUSTOMER CARE TOLD THAT BALANCE DEDUCTING FOR CALLER TUNE, BUT I AM NOT SET ANY CALLER TUNE

Aircel — balance deduction

aircel mobile services has deducted my balance for an unwanted service. They activated the service without my permission and cuts a balance of Rs30 from my account.
Dear Customer,

We regret the inconvenience caused. Kindly share your Aircel number along with the registered name and contact details with us at [protected]@aircel.co.in for us to escalate your concern for a resolution.

We assure you that we are committed towards resolving your concern,

Regards
Aircel Customer Service Team

aircel aircel — balance deduction in main account

Dear Sir,I am Soumik Biswas,i am a customer of aircel,sir my balance is geting deducted when i send an sms even though i have subscribed for a sms pack.and it happens almst everytime i recharge for a sms pack,the customer care is useless as they dont do anything and tell to call after 4 hours everytime and blame server update for the problem everytime.sir plz look onto my problem as quick as u can.thank you.Dear Sir,I am Soumik Biswas,i am a customer of aircel,sir my balance is geting deducted when i send an sms even though i have subscribed for a sms pack.and it happens almst everytime i recharge for a sms pack,the customer care is useless as they dont do anything and tell to call after 4 hours everytime and blame server update for the problem everytime.sir plz look onto my problem as quick as u can.thank you.

Aircel — stop deducting my balance

As i have all ready taken DND service on my Aircel no. [protected] but sence 20 days my balance is deducting on just because of some unwilling service is activeted wrongly by your side...
therefore kindly please stop hurrsing me and stop my BAlance deduction.
Dear Customer,

We regret the inconvenience, Kindly mail us your Aircel number along with registered details ( name, address ) so we could help you in a better way . Do mail us at [protected]@aircel.co.in .


Regards
Aircel Customer Service Team
My name is JAHANGIR ALAM s/o Mr Mohd Umar my mobile no. is [protected] ..
i have port in aircel company .....

i m very truble bcos my phone balance deduct of 15 ruppes in every month ...

i have complaint in customer care many time but i did not get any solution ...

pls help me .....

make return my money and stop deduction.....

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