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Aircel

Aircel Cellular Ltd — Unbelievable Calculation of Billing

I have received a Bill a around Rs.2271 for the current month.My billing period is 20th Sep 08 to 19th Oct 08.
I am in Speak 225 plan which has feature of First 600 Minutes Outgoing free.
I have been charged for usage right from 21st Sep 08 that means my first 600 mins got vanished in just a span of 24 hrs!
This is hardly impossible and unacceptable. I am suprised that whether they are using a valid operating database to calculate the customer billing!
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Comments

Probably, this is true. Sometimes I too have faced some awkward price cuts from my Prepaid Aircel. For example, recently I had an Aircel to Aircel call balance was showing Rs. 200+, but sudenly, with no local aircel call sudenly, it was reduced to Rs. 50. It happens sometimes, I don't know what are the policies they follow or what are policies we as customers fail to understand?
Reply
Hi I'm muthukumar
Mobile number [protected](aircel) Tamil Nadu service I'm using very low call and gprs but 3time more Billed my account
Customer service not supporting my voice please to care
Reply
Hi mkkm,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear mkkm,

We would like to inform you that we tried to reach you on shared Aircel number, however the call was not answered from your end. Further we request you to share the alternate number and suitable timing for call back, so that we can assist you accordingly.

Regards
Team Aircel
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