Aircel — Cheat by Company

Address:

Karnal, Haryana

This is to bring into your concern that my Aircel Pre-Paid no. [protected] has been discontinued by the company. Also, company is unable to provide me with any suitable reason for the same. I called their customer helpline no. , i.e,[protected] today (19th Jan.) for enquiring regarding this issue and their customer representative namely Mr. Ganesh Pawar told me that it is due to their condition of not recharging for more than Rs.200 in 6 months that has resulted to shut down the no. But I was shocked to hear this as I monthly use Rs.100 on this no. I told him that he is unsure of it. He did not have any answer to that and told me that he is helpless. Then, after 10 minutes I recalled their customer helpline no., i.e., [protected] for knowing the true reason for this problem. Their customer representative known to be Mr. Anil Chauhan picked up the phone and told me that no. is permanently discontinued as this no. is unverified in their record. I was stunned to hear this. I told him that he is fooling me by saying so as this no. is working perfectly for more than a year and suddenly they have realized that my no. is unverified. To prove him wrong, I told him to ask me anything regarding the submitted ID on this no. He questioned me and I answered all of them correctly. He could not reply me for this. I said him that previously when I called their customer helpline no. [protected], Mr.Ganesh told me that this no. has been discontinued due to not recharging for 6 months whereas you have told me that it is because this no. is unverified. He tried to manipulate me on this and said that he cannot say anything about it. I even said him to give me the same reason for discontinuing my no. in writing but he refused for it. I now was being sure that I am being cheated by their tricky sayings and wanted to address this. I have also heard that this company is cutting down its operations in my region (Haryana), that’s why they are doing so. I am not interested in their internal matter but as a customer I want that my SIM should be activated at earliest to avoid any delays as this is my primary cell no. Also, I clarified if I would be able to port this no. ([protected]) to any other mobile operator and no was the answer from their end. So, as a customer I want immediate action from their end as poor customer support services has resulted to bring this into your concern too. An early action would be highly appreciated.
Alternatively, you can contact me on my secondary cellular no., i.e., [protected] for any reference to this issue.
Yours Truly
Naveen Bansal
(An Aircel Pre-Paid Customer)