Refund of excess money taken
Hi Aircel Team,
I have been trusting you for getting my money that you have taken from my account. It has been 3 months since your team is trying to get my account right. I have not been informed of any status and I repeatedly waste my money calling you guys to get a resolution. This is pathetic and absolutely incorrigible way to handle a customer.
I would have contacted your team atleast 25 times over the last 3 months to get someone to help me resolve this issue such that i can use your services continuously. I have received promises from the floor manager Ayaz, 2 supervisors and today Mr.Sathish. So far promises have remained promises and the latest one is a resolution to my problem within 72 hours. Another deadline and another violation is something that i can be assured of when I deal with your team.
I am not sure how I am to react to your ill treatment of my loyalty that i have shown by being with your services for the past 3 years inspite of having multiple problems like Signal problems etc... On top of all this, one of your collection executives barge into my Mom's place and threaten her with legal action for non - payment of bills. Is it not pure audacity that you have shown to me when you are very well aware that there are outstanding issues on my account and in all ways you would have to pay me back. My Mom is a heart patient and she was flustered by the behavior that was shown to her by this person. I cannot take this anymore.
I am launching a complaint with the consumer court through my lawyer and would be forced to claim damages for defamation, ignorance, non chalant attitude and threatening my Mom instead of calling me as well as not updating your records with my attempts to get the issue resolved. When you have my number, why is it that a person went over and asked my Mom for the money. Don't you ever update records and take appropriate actions. Your finance department has been working for three months to check how much you have to pay me. This is ridiculous and preposterous from your end to show the ineptitude of your finance department.
I am putting in a consumer court complaint for this issue and I will have this email trail sent to my lawyer for further proceedings. I am putting in this email to all blogs for everyone to see how Aircel takes care of their customers.
Thanks for showing us on how not to run a company!!!! Pathetic!!!!
On Mon, Jul 12, 2010 at 5:07 PM, Corporatecare <email@example.com> wrote:
With reference to your e-mail dated 05/07/2010 , We are awaiting for the feedback from concern unit and will revert you at the earliest.
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services at all times.
Sowmiya K M
Customer Service Delivery
PS: In case you require any further assistance, please
> Call our toll free number 9841012345 available only from your local Aircel mobile.
> Mail us at Corporatecare@aircel.co.in
> Fax us at 044-25323131
From: Vipin Kumar [firstname.lastname@example.org]
Sent: Monday, July 05, 2010 9:25 PM
Subject: Re: REF - 15651804 -Deactivated connection charged for monthly rentals
Hi Aircel Team,
I have been waiting for a resolution of this issue for past month and a half but to no avail. I have discussed this a few minutes before with Miss Shivani who is the floor team lead. The mails below will clearly tell you that this request was acknowledged and 9841605910 rental was not supposed to the charged to my account but this has been happening from Oct 2007.
I would request a speedy resolution to this.
On Tue, May 4, 2010 at 8:07 PM, Vipin Kumar <email@example.com> wrote:
This is with regard to the mails below which clearly explains the request for deactivation of the number 9841605910 and your acknowledgement of the same.
However, it has come to our notice now that irrespective of our written and verbal request for deactivation, we have been charged with monthly rentals for a number that was asked to be deactivated.
When the request was raised to a customer care representative (Mr. Komagan, who was spoken to by my wife Mrs. Deepa Vipinkumar), it was told that no such request has been received by the aircel team for deactivation.
I have now been paying rental chanrges for a number that is supposed to have been deactivated (by 7th October 2008) for the last One and a half year for no mistake of mine.
I would appreciate a proper inquiry regarding this issue and get me a refund of all the amount which I need not have paid Aircel.
Looking forward to a favorable response in this regard at the earliest.
K. Vipinkumar (AN EXTREMELY DISSATISFIED AIRCEL CUSTOMER)
---------- Forwarded message ----------
From: Corporatecare <firstname.lastname@example.org>
Date: Oct 7, 2008 4:28 AM
Subject: RE: Ref.Cellular number.9841605910
To: Vipin Kumar <email@example.com>
With reference to the mail below, we wish to confirm that your request for deactivation of 9841605910 has been forwarded to concern department for further action.
Should you require any other clarifications, please feel free to call our Customer Care at 57777 (toll free from your Aircel mobile) or mail us at firstname.lastname@example.org.
Thanking you and assuring you of our best services always.
Corporate Correspondence Unit.
For Aircel Cellular Limited.
From: Vipin Kumar [mailto:email@example.com]
Sent: Tue 07-Oct-08 10:14 AM
Subject: Discontinuation of mobile number 9841605910
Hi Aircel Team,
I possess 2 numbers in my name (K. Vipin Kumar) and they are 9841605910 and 9841605911. I would like to discontinue the 9841605910 number because I have changed my company and I have received an all paid connection from the company. Hence I would have too many numbers to maintain therefore I would like to discontinue the same. I would continue to use the 9841605911 number hence kindly keep it active.
Kindly do disconnect the number mentioned and confirm.
Thanks and Regards,
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