[Resolved] Aircel — Issuing SIM card

vs_praveen89

from Jangaon, Telangana

Address:

Chennai, Tamil Nadu

I have entered my pin number wrongly & my Sim got blocked and asked for PUK code.. I called 198 and asked for PUK code, they told my puk not generated and to reach nearer AIRCEL office.. I reached main office in PH Road Chennai.. But asking there, they told that sim has to be replaced.. I accepted and asked for new sim.. But they told there is no stock of ROTN sim sim in chennai and sim will be available by 7 days.. after 8 days, today i went but again telling to wait for 10 days..

Is this the way to deal the customer.??? Already i got 20000 loss in 1week by losing that number..

Where can i get the ROTN sim immediately???

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Aircel Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer,

We regret the inconvenience caused. Kindly share your Aircel number and an alternate contact number with us at [protected]@aircel.co.in so that we can escalate your concern for a resolution at the earliest.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

pvel

from Ahmedabad, Gujarat

i bought new sim card by door step aircel marketing person . they told it will activate with in 48 hours .but it didn't activate till now. i didn't get contact number too . i gave my photo with id proof . pls help me. they told we coming from chetpet.