Aircel

4 Reviews

tholem on Jun 18, 2012

customer service

Dear Sir,

I have requested for internet settings through customer care.
They put me on hold all the time ..i called 198 service 15 times. karthik, kamal ,daisy , divya so on they picked up the call..and put me on hold for 20 minutes each time i call. This is the service they gave me .
please do the necessary.

Thanks
Srinivas

3 Comments

Comments

Oct 24, 2011 by

Shwetha.shetty

Aircel - vasai, Mumbai City, Maharashtra, India

i wants to complain against aircel cust care.
i have called them more than 100 times to deactivate my services but all in vain.
-> they keep on deducting my balance
-> i asked for refund and they are not giving me refund as well.

Jun 19, 2012 by

Aircel_India

Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at aircelsocialmedia@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Feb 12, 2013 by

solaig

Dear Sir/Madam,

I am Solaiappan using Aircel number (9841708063) for past 7 years. I have given the request to activate the International Roaming will all the documents on 06-02-2013 in Tambaram Aircel cell city. They said it will activate with in 72 hours, I informed them that i am leaving on 08-02-2013 to Bangladesh, so i have request them to activate before 08-02-2013 evening and they also agreed. When i reached Bangladesh on 8th evening service is not activated and i am unable to contact the person who came to pick up.

I have straggled for about 2 hour in airport and i have find the person.I have called them from hotel and informed about activation, the said they will activate with in 2 hours, but not activated. Then i have waited for hole day and next morning (09-02-2013) i have checked still not activated. I have they called 4, 5 times for Bangladesh and they have finally activated at night 10 o'clock.

Please take a necessary action on them to avoid such a problem at-least for other customer.

Regards

Solai.