Aircel Peek — Email Problem Provider (Worst Service Complaint)
Since we have bought the Aircel Peek, we have faced several problems which was supposed to be Email Solution Provider, However the service provided by the Aircel Peek was more dissapointing as Email Problem Provider.
We had bought 2 Aircel Peek's earlier in the month of April for business purpose from Mangalore Office. Invoice No.BT/BAN/A037/036/09-10, Bill date:13/04/2010.
With 1) IMEI:35448027006611 & 2) IMEI: 35448020650050.It worked for 8 days very well. So we ordered for 1 more Peek, with 3) IMEI:35448020635846 which we have not received an Invoice yet
May 2010 the trouble started, all 3 peeks there was no network connectivity.We handed over the peek when exe attended our complaint after several days. To the Horror there was no sign till 1st week June even after extensive follow ups and got it resolved by speaking to Delhi, Banglore office. We told the exe. what about the 1 month recharge since we did not use, he said will extend the service by 1 month. when the time came it was not done, so we had to again call and break our heads and got it done. After 2 months we are facing again problems of battery for 2 peeks, its not getting charged, dead cells plus one charger not in working condition. We are been waiting for the replacement and we have been getting excuses from the exe.he will come, I am gone to banglaore to get etc. atlast he said send it to Mangalore office by courier. We were ready to do that even.
However after getting fed up we travelled to Mangalore, we carried all the devices. On the way said that we are coming to office to get it replaced. Immediately text msg was sent by the exe. that he does not have the Battery ready, it was like completely exhausted dissatisfaction service for us. Since exe did not have the stuffs ready, so thought it was pointless going to the Aircel Peek office and we carried on to our meeting destination.
Now this was nothing than more worst, Exe. called in the midst of meeting and telling that i can provide you the batteries but on one condition. When heard executive telling a word condition, we were so angry that we had to disconnect the line since we did not wanted to get burst off.
So kindly request you to get this rectified or we will look forward for consumer forum and get the help.
Kamath Motors Bldg.
Saptagiri, Main Road,
Karnataka - India
Ph: +91 820 2575877
Fax:+91 820 2570088
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+91 12 4476 5000 (Head Office)
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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