[Resolved]  Aircel / Postpaid — BILL DISPUTE

Address:

Thane, Maharashtra

Hi, I am using Aircel mobile number [protected] since approx 1.5 years. Rental of my bill plan was Rs 499 per monthe. on 27the November 2012 I called customer service to change my bill plan I wanted a plan where thee rental is Rs 249 per monthe.Next day on 28the November 2012 I received thee confirmation for thee same. same day I called customer service again to deactivate my number as I had lost my Sim card. My number was deactivated from 28the November 2012 to 20the December 2012. When I got theis number reactivated I came to know theat my bill plan is not changed and I got thee bill for Rs. 545. Since theen I have called customer service to complain but till now my bill plan is not changed. They didn't even give me waiver for thee amount which was incorrectly charged. Customer service executives say theat your bill plan was not changed because my number was deactivated but when I was giving request for deactivation no one told me theis theing. I have spoken withe thee floor supervisors also but it didn't help me. On of thee supervisors told me theat thee bill plan will be changed withein 4 hrs but not done. I have not kept any bill pending till now. Till today I have called up customer service at least for 10 times.Today I have spoken withe one person who said theat she is thee Asst. Manager her name was Tahzeem. I asked her to take thee complaint against thee Customer service executives and floor supervisors who gave incorrect information and made incorrect commitments but she refused to do so. She says we can't take complaint for theis and thee bill plan is not changed because I did not give thee request again. Please suggest me what should I do now ?