[Resolved]  Aircel Postpaid — poor customer service

Address:

Kanchipuram, Tamil Nadu

Dear sir/mam,

As below said mail till now my problem not solved by your team.Regarding this i was many times contact your aircel customer executive through phone and directly also complaint given but they cant able to resolve my issue.Then how they are initially given a promise to service better.Due to this we are again go to our old network"Airtel".Comparing to this which is more better we think.Very lazy & worst network.In future i never recommend your network to others.
If your network switch to aircel means the following problems you will be face.
The following problem faced after changed the 'Aircel" network.
* Customer care cannot able contact.
* Dialer tune canot able to set.
* My account not able to access.
* wrongly excess bill.
* Network problem.
so that dear friends dont change your network through port.this for your advise.
On Fri, 10 Feb 2012 22:49:22 +0530 wrote
Dear Subscriber,

Thank you for writing to Aircel.


With reference to your e-mail dated 10/02/2012,
regarding unable to access self-care for the Aircel
mobile number [protected],
we would like to inform that your concern has been forwarded to respective department and we will revert to within 72 working hours.
Your service request number:
1-[protected]

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Thanking you and assuring you of our best services at all times.



Warm Regards,

Madhan Raj

AIRCEL

Customer Service Delivery



PS:
In case, you require any further assistance, please




> Call our toll free number [protected] available only from your local Aircel mobile.


> Mail us at [protected]@aircel.co.in



> Mail us at [protected]@aircel.co.in


[protected] Original Message[protected]

From: [protected]@rediffmail.com

Received: 2/10/2012 9:17 PM

To: Chn - CorporateCare (E)

Cc: SRINIVASAN.[protected]@AIRCEL.CO.IN; [protected]@rediffmail.com

Subject: My acoount not able to access-[protected]



Dear sir/mam,







This is T.Senthil Kumar and mobile number [protected] A/C no.1_[protected].These number i am using from past 2 month when i have access My account through internet it shows"INVALID ACCOUNT NUMBER"




Please recify my issue ASAP.



Herwith i have attached the screen shot for your further reference.







T.Senthil Kumar,



[protected]



Thanks&Regards,



Senthil Kumar.T