[Resolved]  Aircel Prepaid — Caller tune deduction

Address:

Cuttack, Odisha

Hello, I am Shradhanjali Sethi from cuttack (orissa) is unsatisfied to AIRCEL service on complaint resolution part because I have registered complaint since 1 month but it has not been resolved yet.
Also I want to notify that sometime customer care executives are given me some fake complaint number after registered even I don't get that SR no. through SMS.

For example:- On 21st Jul 2011 my account has been deducted with Rs/30- for dialer tune when I have not at all subscribed it and next day in the morning I have complained for it they given me SR #[protected] then after 48 hours when I asked regarding this .. they said ... this complaint has registered with another prepaid no. not with yours ... then again I registered another complaint for the same after consulting with nodal zone aircel Sudeepta Mishra (Cuttack) then after 48 hours the problem was there without resolving.

And after few days one of lady (Kiran) asked me about this to close the complaint again I replied that still it's not solved so she said that the amount will be credited to your account in next 7 days after analysed the complaint.

Now it's more than one month even that nodal zone aircel Sudeepta Mishra is not able to resolve it and just giving me exscuses that it will done on friday @6:00 PM or Monday definitely ...
Even nobody is picking/disconnected my call when tried on mob #[protected].

Several time there was unnecessary deduction from my account happened but no resolutions is there and everytime Customer Care says that you must be subscribed it otherwise why it happened ..............

Kindly resolve my issue as soon as possible so that I can continue the service.

Regards,
Shradhanjali Sethi