Aircel Prepaid — Deduction of Rs 98 from account

Address:

North 24 Parganas, West Bengal

I have a aircel prepaid connection. My number is [protected]. Yesterday (29/12/2011) I got a call from aircel about an offer which will give me 5 hrs of talk time if i would like to activate it and 98rs will be deducted from my account. I gave them positive feedback and asked them to activate the offer. After sometime I saw 98rs was deducted but i haven't got my 5 hrs of talk time. I called 198 and told them the problem. They said that 98rs was deducted from my account for unlimited pocket internet for 1 month and 2012 seconds free airce-aircel call for 7 days. I told them that this was not the offer told to me by their representative. They said they are helpless. When I told that I have no other choice but to lodge a complain at consumer complaints then he asked me to hold the phone as my call will be transferred to their higher desk for proper result. The phone rang but no one from the higher desk took the phone call and after 10-15 mins the call disconnected. I continued these process and they repeatedly transferred my call to higher desk but no one took the call although it was ringing. I called them up for at least 5 to 6 times.
I thought that they are not going to do anything and I had to complain here. All I want to say is there was a false promise from the aircel representative and I want my money (Rs.98) back. And please don't call to customers (at least me) for any offer from now on.