[Resolved]  Aircel — Unnatural deduction in balance

Address:

Hooghly, West Bengal

I am using Aircel from more than two years. I recharged pocket internet @98 Txn No.[protected] on 9th of April 2013 at 10:02PM which was valid till next 30 days i.e. 8th of May 2013 till 23:59:59 hours. I deactivated my data network connection on 00:00:48 hours on 9th of April then I had a balance about Rs. 50.00 (Approx.). When I wanted to call on I found I have ZERO (0) balance. I called Mr. Bishal on customer care (198) to know about the unnatural deduction of my account balance, who burke the matter saying updated deduction record will be available only after 24 hours and did not gave me any complain number.

When I emailed Aircel Kolkata customer care they replied me that they do not have the record of recharge. Reply of their email pasted below :

Kolkata - Care (E)
4:23 PM (43 minutes ago)

to me

Images are not displayed. Display images below - Always display images from care.[protected]@aircel.co.in
Dear Mr. Mukherjee,

Greetings of the day!

This has reference to your e-mail dated[protected] regarding your Aircel number [protected].

We would like to inform you that as validated from our system recharge of INR 98 were unavailable on[protected].

It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage.

For any further assistance, please feel free to contact our Customer Care representatives at:

121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
Or
E-mail us at: care.[protected]@aircel.co.in

Assuring you the best of our services at all times.

Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata

I want to know should I get my balance back again?
Don't I have the right to know about such deduction?
Many telecom customers are harassed such way everyday every time. Is it justified.
I want my mobile balance back again.