[Resolved]  Airports Authority of India — deficiency of service

Address:

Coimbatore, Tamil Nadu

The baggage handling is pathetic! They are thrown around with no care. I got a suitcase from Singapore to gift it to my sister's in- laws. It was in a fine condition and was packed in polythene when I checked it in but when I received the suitcase, it was full of scratches and wet. The brand tag on the top was also broken! Is this how they perform their job? If people don't know how to handle it, why can these functions be mechanized? What is the use of paying airport development fee?