[Resolved]  Airtel 3G Data Card — Airtel 3G Data Card Billing Issue

Address:Thane, Maharashtra

Hi,

I Kishor Chillal purchased Airtel 3G Data Card ([protected]) Internet Service on the confirmation that the monthly charges would not exceed beyond Rs.750 and also it was assured by Airtel team that the there is no roaming applicable for Data network but when I checked my bill for the month of 12th Jun 2013 I was chraged Rs.1826 which is really a matter of concern.


I really want this issue to be resolved asap


Kishor Chillal

([protected])
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Sir,


I had a lot of problem in billing matters.I had a postpaid number [protected] and i took it in
279 plan but i am recieving a bill for 379 in the recieved bills from last 2 months.I am previously a prepaid customer now as i liked the service of airtel i changed into postpaid with lot of expectations and they are charging bill on GPRS service which is not used by me in any ways as for this i am paying a sum of 200+ in last two bills.So kindly look over this issue and make us feel better with AIRTEL services.


Regards,
Suman.D

AirTel — Biling Issue

Last Complaint Ref. No :[protected]
Mobile: [protected]

One payment was done twice thru Citi Bank Credit Card on 22/11/09 Vide Ref. No.[protected] and 430288 amount 2341.34.
I got confirmation from AirTel on 22/11/09, that the payment is taken twice and will be adjusted in next subsequent billings,
Bill No.[protected] Dated 113.58 dated 06/01, Clearly showing the excess payment and amount 113.58 adjusted again excess payment taken and additional payment was reflecting as -2034.84

Bill No.[protected] dated 06/02, amounting 479.75, Clearly showing the excess payment and amount 479 adjusted again excess payment taken and additional payment was reflecting as -1555.09

Suddenly 21/02/09, AirTel Disconnected my number and when contacted, it was informed that amount is outstanding and they reverse my payment 2341.34.
This payment was no where reflecting in my account, I confirmed from Citi Bank executive and also see my credit card details online, nothing is relfecting till 06/03/09 7:10 pm

Keep sending mail to AirTel and contacting 121, I am just getting a reply that payment is reversed and amount is outstanding, but where it is reflecting? I already send the my latest statement to AirTel which is not reflecting any reversal almost one month is passed.

No senior person is coming on line and executives at 121 is not able to resovle the issue,

I dont know where to go????

Regards,
Amjad Ali
[protected]
He should immediately file a case at consumer court against Airtel. In such type of cases normally Courts thrash mobile service oroviders. He should not only get refund but also a good amt of compensation.

JG Paul

AirTel — Data card

I had bought an airtel data card(wireless internet broadband connection) last month.
- It does not work now because of data mismatch in the backend(operator mistake) they are not rectifying it after repeated complaints and not ready for a refund also.i paid2999rs for the data card and 1000rs as deposit.
-The speed claimed by airtel is 236kbps, but the speed never goes beyond 16kbps.

Any help on this is greatly appreciated.

thanks
Dona George

AirTel — Billing and network issue

Myself Sukhwinder Singh. I had my airtel nos.[protected], [protected].I want to make ur kind attention towards my problem concerned with above nos. I had purchased above nos. from M/s Nandini Comm. A/city about 5 months ago, but a problem arised when both of my nos. Where not working properly (network related) even in residential areas of A/city. Then I complaint to customer care (121) about this for more than 4 to 5 times whose complaint reference nos. are 21865315,[protected],[protected] etc. But the result was nil. At last I said to customer care that I will not pay the bill unless my problem is solved, because the problem tends to my business loss. Then there were two bills which I had not paid after this incident. Now a person named Mr.Raj Kumar from A/cantt Airtel office send a recovery boy named Mr. Lalit and asked me to call Mr. Raj Kumar and then I called Mr.Raj Kumar and told him about the whole problem. But he not avers refused to solve my problem but also said that he will send recovery boy who will sit round o’clock at my house unless I will pay my Bills. The way of talking of Mr.Raj Kumar was very bad & rude even then I told him that if he solve my problem I will pay the bill But he not take any attention towards it. He not even thinks about company reputation.
So, in vein I want to say that now you have came to know about this give me a reason why should I pay my bill.
From
Sukhwinder singh,
Ambala city(HR),
(M) [protected]

Airtel — 3G Data Card Bill related issues

I have taken an Airtel 3G DataCard on 1st February 2011. While issuing the datacard I was told that the Free usage will be given on pro-rated basis and my bill will be calculated from 1st to 20th. During the usage period, I have called them several times to confirm this and to give my outstanding bill amount. However their customer care (which in my opinion is the worst ever service) said that it will be available only when the bill is generated. Finally now, they have created a bill calculating the pro-rated basis from 1st Feb - 10th Feb and asking me to pay 15000 ruppees.

I have been calling their customer care to try to explain these details and their customer care quality is poor to such level that they are recording some irrelevant details in the customer complaint and not providing the solution.

Every time I call to follow up the complaint, the customer care people put me on hold for 30 minutes and drop the call.

I do not know what sort of customer service is this and I may be ending up in paying this bill which is a total fraud.

Customers Please be aware of such looters.
Namaste Mr. Chillal,

This is to inform you that your concern listed on 13 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Chillal,

This is to inform you that your concern listed 13 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Chillal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi Team,

The issue is still pending and my service has been disconnected temporarily.

I have accepted the service only after confirmation from the Airtel contact centre executive that the monthly charges won't go beyond Rs.750 and once the limit is crossed I'll be getting the benefit of 2G with only browsing facility but there won't be additional cost to my monthly bill.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54477
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information