Airtel 3G Data Usage — 2G charged as per 3G

Address:

Bangalore, Karnataka

Hi All,

I have a corporate postpaid SIM from Airtel mobile services.
For the month of August 2011(20Jul-20Aug) i have been charged unreasonably.

I had enabled a 2G connection & after 2 weeks i enabled 3G mobile services.
For 2G i had selected a 99RS package with 2GB of data download free.
For 3G i had selected a 250MB free download package.

However, airtel consumer care have been disconnecting my calls when i ask why i have been charged extra. The issue is that once the 3G package was enabled they have disabled the 2G package which i had chosen and the worst part i was not informed.

I was under the impression that i have both 2G & 3G package enabled. They have stated that i have used 380+MB of data for august out of which most are on 2G network.

It has been days now that i have been escalating this issue but with no help.
Also as per the itemised bill that i have attached they claim that i have used internet upto the 12th of Aug 2011. But i remember getting a msg from them that i have used 92% of my limit on 18th Aug 2011.

Please help me as the billing is unreasonable and i feel helpless now.

This query is regarding my Airtel mobile bill dated: 20th August 2011.
Complaint Number: 39218815