[Resolved]  Airtel — 3G Dongle

Address:

West Bengal

I have 3G dongle for airtel (No: [protected] Acct No: [protected]). I
have activated the RS. 450 (2GB) plan and got it changed to Rs. 645
(3GB). My bill for last month was Rs.1579.39. There are several things
that made me mad about your service not even a month into activating
it.

1. My number took ages to get activated when it did suddenly my phone
got changed without notice which delayed activation for 2 more days.

2. The sales man told me that i can change my plan any time in between
the month and when i did change the guy at the counter says i will be
billed on prorate basis which doesnot know how it works( except for
the name of it ) and does know how much of free GB i used.

3. No one ( your call center, at the service counter, sales man) have
any idea regarding how much my bill would be if i use it excess the
offered plan.

4. My number got deactivated and is still the case until now without any notice.

5. Finally i cannt reach you because i dont have a airtel number. ( I
called up atleast 10 times from other network everytime to land in
prepaid service center).

6. I got a call in office time to pay the money in 5 minutes to get my
account acivated. ( A lady told a guy will come and pick up the money
in 5 minutes time, when i told iam in office she replies the same "I
am in office too")

Now can any one take the pain of explaining me the bill or atleast
send the bill to me ( I didnt receive the bill yet). If it is only the
money you care about tell me when i need to pay ( as it is i am struck
with you guys buying the dongle). I think i have until 31st to pay the
bill.

Dont cheat customers explain that you need airtel number to get the
dongle and please explain the terms before the sale.

I never excepted this kind of service from Airtel atleast.

Chandra Sekhar A