Airtel 3G Services — Wrong Billing (50 Times More)

Sumit Wadhwa

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I am a tech savvy engineer and owner of Samsung Galaxy, with preloaded apps for checking my internet consumption via wifi/2G/3G.

I got my 3G activated yesterday. I hardly used internet for the entire day, and my internet consumption should be max. of max. around 10 MB. However in the evening I got a message that my consumption is 240 MB. I contacted customer care, and that was of no help.

I have wifi at home, and I hardly use internet via GSM/CDMA (2G or 3G). My internet consumption for the last entire month was around 85 MB. Can Airtel explain me how can they charge around 250 MB of data consumption for 5-10 mins of browsing (1-5 MB).

If I am right, aren't Artel seems to be cheating here and making customers fool.

Sumit
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Comments

santapc

from Bengaluru, Karnataka

Airtel — Wrong billing for 3G

On 12 April, my 3G plan was changed from 250 MB to 100 MB without my authorization, and without informing me. As I based my usage on a 250 MB limit, I was slapped with a huge bill.
My usage in the billing period was 254 MB, and would have needed to pay Rs. 202 approximately.
As my plan was changed to 100 MB without my knowledge, I got a bill of around Rs. 2500.

Airtel Number: [protected]
Account Number: [protected]
Bill Number: [protected]

I request Airtel to correct this error, and bill me according to the plan I had requested; not according to a plan which suits Airtel.