Airtel 3G Services

2 Reviews

Shiva888 on Jun 3, 2012

Complaint regarding Airtel 3G malfunctioning

I am highly dissatisfied with the services provided by Airtel. I have activated the 3G services on my prepaid account.
To one instance I my entire 3G balance of 300 MB was exauted along with by main account balance of 103 INR. I called the customer care to know the detains but they simply hanged me saying this is 3G issue, and when I contacted 3G customer care they said that this issue is prepaid issue. I finally ends with dissatisfaction.
I recharged my talktime as well the 3G, but whenever I am accessing 3G on my smartphone, I am finding the charged are been deducted from my main balance. On calling the customer care, i get the same results. This is totally annoying as i am wasting my money and not getting the related services.
I need someone to look into the matter, as I really want to sort this matter.

Regards
Airtel Prepaid Consumer

1 Comment

Comments

Jun 6, 2012 by

Shiva888

The matter has not been resolved yet. I am continuously calling the Customer care but the CSRs are not able to sort the matter they disconnect the call or tell to hold the call for more than 5-6 mins that results in automatic disconnection of the call.

This is weird, the customer support at Airtel is simply ignoring the customer complaints.. I am highly dissatisfied.