Airtel 3G Services - Complaint regarding Airtel 3G malfunctioning

 
2 Reviews
User
  Shiva888 on Jun 3, 2012
I am highly dissatisfied with the services provided by Airtel. I have activated the 3G services on my prepaid account.
To one instance I my entire 3G balance of 300 MB was exauted along with by main account balance of 103 INR. I called the customer care to know the detains but they simply hanged me saying this is 3G issue, and when I contacted 3G customer care they said that this issue is prepaid issue. I finally ends with dissatisfaction.
I recharged my talktime as well the 3G, but whenever I am accessing 3G on my smartphone, I am finding the charged are been deducted from my main balance. On calling the customer care, i get the same results. This is totally annoying as i am wasting my money and not getting the related services.
I need someone to look into the matter, as I really want to sort this matter.

Regards
Airtel Prepaid Consumer
Complaint comments 1 Comment     Updated: Respond To Complaint  

Comments

 
The matter has not been resolved yet. I am continuously calling the Customer care but the CSRs are not able to sort the matter they disconnect the call or tell to hold the call for more than 5-6 mins that results in automatic disconnection of the call.

This is weird, the customer support at Airtel is simply ignoring the customer complaints.. I am highly dissatisfied.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    code
    1%
    Satisfactory Rating
    Complaints
    20262
    Resolved
    120
    Airtel Customer Care Toll Free Number: 1800-103-XXXX
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Additional contact available
    Airtel 3G Services - Complaint regarding Airtel 3G malfunctioning