[Resolved]  Airtel — Non installation and rude/arrogant behaviour of company people

Address:

Chennai, Tamil Nadu

I have purchased one Airtel DTH from POORVIKA MOBILES PRIVATE LIMITED vide invoice No. 22847 on 13 Feb 11. They have promised that it will be installed by evening same day by 1730 hrs. I have called the same day on the phone numbers that were given to me by the shop. The person told (i) Call after 1730 Hrs (ii) Second time when I have called they said "Today is Sunday so we will come tommorrow". The next day i.e on 14 Feb 11, I have called N number of times to Airtel and Poorvika people. Sometimes they said - (i) within 02 hours it will be done, (ii) it is already being dispatched according to our system, (iii) many times they have kept me on hold, (iv) it will be done on tuesday by 10 AM, (v) it will be done by today i.e 14 Feb by 2030 hrs. Then arround 1800 hrs on 14 Feb Monday one of their champs (supposed to be the person detailed for installation) called me on my phone and enquired me about my location and said "Sir I dont have balance in my mobile, will u please call me" I said Ok then I have called him and gave the full details whatever he required. After about an hour around 1915 hrs the same guy called again and said "Sir I am too far from ur place it will take lot of time to reach and there is a huge traffic, can I come tommorrow by 10 AM". After all these drama I decided to get my money back, I went to that very shop from where I have purchased. There also they started calling here and there, kept me waiting for more than an hour. Ultimately gave my money back. The behaviour of all the staff associated was very rude and arrogant and I was harrsed ghe whole day in the name of DTH installation