[Resolved]  Airtel — illegally charged by airtel every month.

Address:

Howrah, West Bengal

dear sir,

i had been receiving the following message from airtel(message portal number: 54321) in my airtel life time prepaid number [protected], once in every month:

thanks for downloading FLAK 88 from Airtel. you have been charged rs. 10

but for your kind information , i didnt enjoy any additional services of airtel or download any bogus content of airtel live service.
when complained using 121 or [protected] the foolish customer care executive replied that " we have no record whether you have downloaded anything or not." but they did not refund the sum to my account. the fraudulent airtel keep continue this service for last 4 months.
therefore, i request the consumer complaint authority so that they take proper action against these frauds.
thanks
rozeara khatun