[Resolved] Airtel — Balance cut without notice | |||
Hello my number is [protected]. I ported to airtel a month ago. I had a balance of approximately Rs 79 on 30/01/2013. However airtel has cut my balance down by Rs 50 saying that I have downloaded games in a message that I received at 5 30 PM on the above mentioned date. This is theft on the part of the company. When I called the customer care, a lady picked up the call and I politely briefed her the matter.She began some drama and said that she was busy and asked to call later. This is the state of the customer care of airtel. When I called the second time about half hour later, a man received the call then I briefed him and he kept me on hold and said that he would address me , then he began saying that I have accessed non free websites from my mobile. I told him that I have activated a 3g plan and I am free to access any website of my choice and my data limits still are not reached (only 150MB used out of 300MB for the month). He began blabbering and said sir I don't know that and all but we charge for websites. I told him that I will complaint. He got tensed and disconnected the call. I received only a message saying:: "your reference no is CBDCC [protected]. Hope your issue is addressed." My balance still remains low. Sir I request you to take severe action against the company and stop such cheating of many customers like me.Please get my currency back. Was this information helpful? | |||
Oct 25, 2016 Complaint marked as Resolved Verified Support Feb 07, 2013 Airtel Customer Care's response Namaste Krishna, We would like to inform you that your concern listed 31 Jan. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 7 Comments | |||
Comments
Airtel — my balance in cut it off
Dear Sirmy balance is 7.64 in two days my balance cut it off for 5 nad 2 rs so it will be very poor
So slove my problem and my request
Thanks
Rituraj pareek
AirTel — balace cut
hi my name jignesh rathodmy mobile no.[protected]
pls de activate my gprs,mobile office & nop
because i cant afford this
Airtel — CUT OUT MY BALANCE WITHOUT GIVING SERVICE
Hello sir,I am Dhirendra Thanki.I Buy Airtel Simcard for using internet in my PC by Mobile. I choos a plan 20Rs./day for mobile office service that is automaticly cut 20 Rs. PER DAY if service active. 21/11/2009 the first day of I used this service and WHAT I saw 60Rs. of balance cut out without connecting mobile with my PC.That time I thout that it may be my foult becouse i'm use this service first time and i did'nt anything.
But,yesterday(DATE-26/11/2009) evening at 7:43pm I requested for mobile office activation.[before activat service my acount balance was 31.14 Rs. ]After a minut I got conformation disply(not a massage) at 7:44pm.After a minut i got a massage (Sorry, Currenly we are unable to process your request. Please try After Some time) at 7:45pm. But there were 20 Rs. cut out of my balance . I connect mobile with PC there were no service started. Quikly I contected a CUSTOMRE CARE(for Airtel dailing 121) .I told all my problem Mr.manish he told me that i was active my service at 7:43pm and diactive 7:47pm .I refused that and he transfered call to Mr.RAKESH and he was told me that what can i do for this and this is your foult . fater told that he was disconnect call .after this talk they are not recive my call. you can read above massages fot satisfaction. and today i got a new massage that (Sorry, Currenly we are unable to process your request due to nisufficeint balance Please Recharge and try again) at 11:06 am. If I diactive my service why thay sent me conformation massge for service.
I request to you please help me for recive my refund.
Bharti Airtel — CUT RS. WITHOUT INFORMATION
Respected Team,i want to register my complaint because of extra charge in my airtel mobile no.[protected], without any information. cut 60 rs. in a week. and many extra charges also. i want to portability airtel to vodaphone.pls tell me the process for portablity, otherwise i will complain to pehredar.com. do the needful ur end.
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Airtel — balance cut out
respected sir/mademwithout any downloading from airtel live they cut my balance first 50rs for jawa games download second 30rs for same but at third time 5rs for jawa games but there was no jawa games for rs 5 i have complain it fot this but no step has taken