[Resolved]  Airtel — balance deduction

This is uday my mobile no. [protected] i had not used airtel wap service though message come from 64611010 that 10 rs are deducting daily pls kindly i request to u deactivate this airtel wap service which i never using this airtel wap services

Dear sir,

We have not subscribed for any extra services in our Airtel mobile no. [protected], however different charges ranging from Rs 10 to 50 are being deducted. We request for removal of all our extra services from our mobile from immediate effect. Further the customer care of Airtel is the most most worst service provider, we have tried to reach customer care 20 -30 times for enquiring about various charges being debited, but failed to reach the customer care executive.
This type of service is sheer harrasement for the customers. The matter may please be taken with airtel officials

Thanking you
kamal kumar

Airtel Prepaid Connection — Balance deduction without talking

Dear sir / madam,

Last 15days onwards, when i connect a call without talking balance are deducted. I facing this problem lot of time with many nos. Please take some action.

i have been activeted gprs(aon) service but i cant used this service because i did not get mobile setting for this service. i have been call for setting but i cant get that i have been lost my money before for this service pl do need full for this.

my mobile no. is [protected] i have been activeted gprs(aon) service but i cant used this service because i did not get mobile setting for this service i have been call for setting but i cant get that i have been lost my money before for this service pl do need full for this.

manish bhatt
MO - [protected]

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Hunny Chugh
Airtel Customer Service Team

Dear Customer,


I would like to inform you that your concern listed on 4th July, 2009 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to [protected]@airtel.in


Regards,

Hunny Chugh
Airtel Customer Service Team

Airtel — Refund my Balance deducted Rs. 15

Hi Sir,

I am Bhanudas Kashinath Deshmukh. I am currently using Airtel SIM card. My mobile number is [protected]. Today morning (4-July-2009) my balances is reduced by Rs. 5 and I got SMS on my mobile "Thank you for subscribing to cricket match day pack", but I had not send any SMS to airtel to subscribe such thing or I had not told to subscribe this services. After that, I had given complaint in the Airtel customer care and told about this thing. They told me, you would get your money back after some time. I got my Rs. 5 back.

After some time, again they deduct my Rs 15 from my mobile balances. Send one more SMS “Missed call alerts plus is now active on your mobile”, this services is also not subscribed me.

Please return extra deducted Rs. 15 from my mobile balances. I hope, you will return my extra deducted mobile balances with in 24 hrs.

Currently, I don’t want any extra services from you. Please do not send any SMS or phone call related to the services subscription from now onward.

If you want any extra information please call on my mobile number, which is mention above.


Thanks

Bhanudas Deshmukh

Airtel Mobile — Always deduct amount from my account without anyreason and without any prior notice

My name is Sunil Patil I am using Airtel prepaid service from near about 6 months. they are not able to provide a good service from the begining. for that I had made complaints lots of time. so many times they have wrongly deducted my balance from my account with out any reason. when i called them then they simply said your account information not yet updated please wait for some time. when i requested to executive to talk theirs senior person then after i can get it. but when i talk to senior person like Swapnil such manner less not give any value to costumer, not in state of mind to hear problem of costumer always speak rudely to costumers. i have speak him lots of time. even when i spoke to him that time he seems not like any senior person but seems like any untrained costumer executive. they always take my complaint but not yet able to solve this from the beginning. when they refund my some amount then after two three days they again deduct that. i dont know why they behave like this. when i complaint about that they told me after 24 to 48 hour we will solve this, but when they deduct my amount that time they havent give me such prior notice like we will going to deduct some from your account after some hour then why they told me like this. and main think that after that they simply disconnect my number from costumer care service. that i was totally unable to contact them.
so please help me to solve this problem please

Airtel Mobile Operatore (W.B) — Amount deducted wrongly

on day of 30july i have got a massage that "Thank you for subscribing to airtel friendz chat. you have been charged rs. 10/- for 10 days. but here i donot activate any services. this time my a/c balance was very low :(Rs.0.19).after this service activating my a/c balance :Rs. (-)9.79.
here my quiestion to airtel . that where i donot activate any friendz chat service or any other, so why i give its, charges.

I also complain to airtel same day. my complain no is :[protected] by Ujjal sadhuka on dated :[protected] .Mr. sadhukha says that you will be know against this deduction by sms on or before 04th august. but today 5th august. i donot reseived any sms or call from customer service..

So in my sight Airtel provide very bad service. they deduct amount from customer without any resion.

am being charged everyday by airtel Rs. 10 via sms from 64611010 for m.igfun.com while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected].
Hello, I am not using your Airtellive wap(dada.net) service. But why you are charging every day Rs 10 from my Airtel mobile account. My phone number [protected] Who asked your service? So please not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I am not like your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription

My mobile no is :[protected].
Kolkata-7

I have been getting this problem for quite a while now. Whenever the balance is above 50 Rs There happens to be a sudden deduction in values of 15/- or 30/- for a WAP downloads which i haven't done. The worst part about it is the customer care service which is really pathetic as there appears to be no way to reach a call center to verify these details.

Please look into this matter

Airtel Mobile — Harrasment by Airtel Mobile Company

I am having airtel number [protected] which i want to permanently disconnect. i called them regarding the dues which was approximately 7000Rs. I paid total amount via cheque and they told me that after clearing the dues, the number will be permanently disconnected and we will be receiving a confirmation letter from airtel company regarding disconnection of this number. But they didn't disconnect the number and due to that bill was getting generated. We called airtel company and call center regarding disconnection of this number but rather than disconnecting, they continue to harass us for almost 2-3 months... Right now, one of the employee called us and told us to paid 1000rs so that they can finally disconnect this number. They are continuously harassing. please help us as we don't want to pay furthur and we permanantly want to close this number.

respected sir
my name is raj.my problem is airtel gprs service. i faces problem of balence deduction 11/08/09 approx airtel charges me 287 for any of charge so call in customer care their agents ask me
day 1
first time sorry no update in system call after four hour // second call sorry sir no update then one agent make third class request belong to balence deduction ask me to call after 24 hour .then i m goes to gandhinagar branch airtel office they ask sorry no update.
day2
after 24 hour 8:30 am (bharti (superviser)) they ask the charges of airtel live 196.2 rs of surfing which thing can't use by me .she ask sir don't worry i make complain so you get your full balence refund or for other not updated amount i want to call letter.at this time i don't get request no

so i am calling at 10:00am (ranjan (superviser)) they ask the charges of airtel live 196.2 rs of surfing which thing can't use by me .she ask sir don't worry i make complain so you get your full balence refund or for other not updated amount i want to call letter.at this time i don't get request no.i am asking her for my undisplayed amount she ask me for this u want to call after some time so she ask me the same thing.

so i m calling after some hour then one agent made my request .

day3
i got call from airtel agent he ask sir you are using this servises...but i am ask one thing sir i am not using this type of servise because i am not fool that airtel gives me gprs in 20 rs perday unlimited and i am using 196.2..then he ask me ok sir i will call you after detail checking..he gives me approx time 3 o clock.


at 3:20 no any call from airtel so i am calling in cust care thrue my other no because they block my custcare at my big problem time.i ask the agent or superviser that the my problem was not solve...they ask your problem was solved here as soon as possible.

i got call from airtel .agent ask me sir i can't give you full balence refund but in "settlement" company gives you 100 rs refund.and i can't understand that why the settlement.which service was not used by me then why the charge me so high?? so now i don't get the other 187rs.

then one more time agent call me from airtel i asked him all the things then he ask me sir i will call you letter

now my problem was not solved till 28 aug 2009.


sir my mobile no [protected].

so sir please understand my problem and solve it .sorry for my poor english.

thanks

Airtel — every month they are deducting 20 rs from my account,

I didnt subscribe any offers, still my 20 rs is getting deducted every month,also getting one message form 64611020. one url also they are asking to visit http://gclub.in
Please suggest something to stop this...

My mob no is [protected] ,( bangalore karanataka)

AirTel — deduction of undo changes from past fifteen days.

This is to bring to your notice that from past fifteen days , some services are being activated on my cell no. [protected]. Even after complaining regularly , i am not gettin satisfactory response. I had already wasted a lot amount of time . Last complaint by me was submitted on 27 Aug. but i could not get response till then i am constantly reminding them but no one to listen . i feel i have to go for CONSUMER FORUM for this matter now. or i have to surrender the connection.

Airtel — deduction of re.1 dally

why re.1 is deducted dally from airtel special 5 no.
nither i have entered any member to my no.

Airtel — UNNECESSARY BALANCE DEDUCTION AND NO PROPER RESPONSE FROM CUSTOMER CARE!

sir i am using AIRTEL SIM FROM LAST 1 MONTH AND I HAVE SUBSCRIBED GPRS FROM IT BUTNOW I HAVE UNSUSCRIBED IT FROM LAST 10 DAYS ....I DONT KNOW WHY MY BALANCE IS BEING DEDUCTED FROM LAST 10 DAYS WITHOUT USING ANYTHING.......SOMETIMES THEY CUT 10RS OR 40 RS.......I TOLD ALL THESE THINGS TO CUSTOMER CARE BUT NO PROPER RESPONSE WAS GIVEN BY THEM, AND THEY SIMPLY CUT MY PHONE CALL .....I WANT A STRICT ACTION AGAINST THEM AND MY BALANCE SHOULD BE REFUNDED MY NO. IS [protected] THANK YOU!

from last month to this month i have got 60rs deduct from my prepaid phone i have complain 4 to 5 times to customer executive but customer executive did not provide proper guidance to me and some of your executive could not listen what was my complaint so can i get refund of 60rs whatever details you want i am ready to provide you so please take action for my complaint





yours faithfully,
Mr. Bhushan Mahajan