[Resolved] Airtel — Not approving MNP Requests | |||
Hi, I had applied for MNP request on 24th of Jan 2011 by sending an SMS to 1900 & had received the IUnique Porting ID AX326656. Airtel had rejected the MNP request saying Non Payment of Bills. Although i have an ECS mandate provided & for the past 6 years the payment is happening they have rejected the request. Earlier the customercare from Airtel called me & had asked for the reason of shifting. I had clearly informed that lack of 3G facility & no clarity on the bills & charges levied by Airtel. for which they offered me a change of plan & discount of 15% on my bill for the next month. I had informed them clearly that my MNP will depend on the 3G tariff & if it's high then i'll submit my application for MNP. They never mentioned about bill payment. I need your help in resolving this & to go out of the lousy telecom company which cheats Customers in all kind of fraudulent way. I'm sure there are plenty of other people with similar issue. We collectively inform the TRAI & also file a Case against AIRTEL. Anand Mobile No:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
I have applied to port from Airtel [protected] to Vodafone due to bad signal, and my porting code is AA137558. I applied on 20/01/2011, and Airtel has rejected my request of MNP and I received the following message.
"Request AA137558 dated 27/01/2011 has been rejected by your current operator due to subsisting contractual obligation from the subscribers agreement. Please contact your current operator for further details".
When I visited their relationship center at Visakhapatnam, the staff were so arrogant, and they challenged to give complaint against them. They even refused to tell their presiding officer, nor their names. Especially one girl with Name Madhavi or Madhuri I don't remember her name exactly.
Today also I faced the same situation. They were not ready to solve the problem nor interested to talk to Vodafone staff, and in addition they are challenging.
I spoke to their Nodal officer, and he is also not ready to take any action in this regard, and he says that it takes time.
Despite computerization, Airtel staff are unfit to complete their task on one pretext or the other.
"Request AA137558 dated 27/01/2011 has been rejected by your current operator due to subsisting contractual obligation from the subscribers agreement. Please contact your current operator for further details".
When I visited their relationship center at Visakhapatnam, the staff were so arrogant, and they challenged to give complaint against them. They even refused to tell their presiding officer, nor their names. Especially one girl with Name Madhavi or Madhuri I don't remember her name exactly.
Today also I faced the same situation. They were not ready to solve the problem nor interested to talk to Vodafone staff, and in addition they are challenging.
I spoke to their Nodal officer, and he is also not ready to take any action in this regard, and he says that it takes time.
Despite computerization, Airtel staff are unfit to complete their task on one pretext or the other.
my no. is [protected] maine 20th jan me tata docomo me switch karne ki request di thi jo ab tak activate nahi hua hai
42%
Complaints
54483
Pending
0
Resolved
21956
View all 54483 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Dear Sir,
Sub : Complaint against Airtel Cellular operator for
not allowing shifting to Vodafone as per Mobile
Number Portability allowed by the Government
Ref : My Existing Cell Number [protected]
Mobile Porting Code AM339716
With reference to the above this is to inform you that from 20th of Jan 2011 Government of India has officially allowed Mobile Number Portability.
Accordingly, because of signal problem & poor quality service, I had applied for shifting my operator from existing Airtel to Vodafone.
In this connection, I had used Port Code SMS and applied to Vodafone Company on 21st Jan 2011.
On same day night I got one SMS from Vodafone stating that my number portability was not being accepted by Airtel stating that they should receive transitional payment, which I had made by cash immediately.
Now the Airtel Operator is still refusing to shift operator.
Since, Government of India has officially allowed MNP. This act of refusal by Bharati Airtel is Anti-Government, Anti-Customer & un-ethical business practice.
I therefore request for your assistance in shifting my operator, as per existing Government of India’s Policy.
Regards,
George Mathew
Mumbai