Airtel — Landline connection not given even after 50 days

Address:Bangalore, Karnataka

Dear Sir , Madam ,
This is to bring to your urgent notice that ,
Inspite of repeated re - assurances ( details given in mails below ) , more than 50 days have passed but Airtel Cutomer Care has not transferred the landline and broadband connection ( A/.C No.[protected] . We had given the Landline reansfer request 0n 8th FEB 2011 even bofore we left gurgaon .

There is absolutely no feedback from Bangalore costomer care as to when the connection + broadband will get installed , only acknowledgement mails are send against the complaints mailed ( details of mails attached below ) .

On May 1st 2011 , I was forced to write a mail to the Ombudperson at Bharti Airtel , even then there is no response from Airtel .

Being completely put off , i asked for disconnection of this account and have applied for a fresh landline connection on 27th April through your customer care representative Mr. Mahabaleswar ( contact no. [protected] ) . he filled the form , took Rs. 500 cash , committed that landline will be installed in 3 days , again 8 days have gone , and even the new connection has not been done .

This is simply cheating and harrassment of the highest order .

I hope that , this time this issue will get solved once and for all . Me and my wife still use airtel mobile , I have a corporate connection , but > 50 days to shift a landline connection has forced me to re - think about Airtels service abilities. This is how a company starts loosing its loyal customer base when they are pushed to make alternative choices .

Thanks & Regards ,

Arnab chatterjee
( M ) [protected] .

R – 17 , Golden Enclave ,
Old Airport Road ,
Near Manipal Hospital ,
Bangalore – 560017 .
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