[Resolved]  Airtel — Harassment along with no service

Address:Bangalore, Karnataka

I, Ayush Ruia, had bought an airtel 3G data connection from Sangeetha Stores on the evening of 8.07.2011. This connection was purchased on the promise of a 3G connection, and not for harassment in its place. The Airtel salesperson at the premises was a person named Yashwant (Ph. No. [protected]). He promised me that the postpaid connection would be activated by 10 am the next morning. This same word was also given to me by his supervisor, Neelakandan (Ph no. [protected]) over the phone during the interaction.
The next day, I was informed at 10am in the morning by a third person named Prabhakar (Ph. No. [protected]) that the sim card given to me was a prepaid one instead of postpaid. He promised that he would attend to my need within half an hour. As expected no one came and on contacting any one of the three persons, they would give me another half hour to hang on to. This was the case till 12:30 after which no one picked up my call. I was kept at my home, from going away for house hunting, in wait ofr the Airtel connection to arrive. At 4pm in the evening when I was finally fed up of the wait and went to the store to return it, that all three of them literally begged me to take the connection as they had activated it.
Taking pity on them I took the connection back, which proved to be my biggest fault. The data card on plugging in, gave only 2G speed. On inquiring further, I came to know that the card had not been activated fully. All the three people did not respond at all to my complaints. The Airtel customer care also proved to be highly inefficient. Every customer care executive would tell me that it was not the right department and that they could not help me. They would redirect me every time to another number, which would again be useless and moreover, it would not be toll free. I have registered many complaints which are provided below:

1. Complaint No:[protected]
Contact person: Anita
2. Complaint No:[protected]
Contact person: Navneet
3. Complaint No:[protected]

I finally got fed up of the trouble and now regret choosing Airtel at the first point. All these customer care personnel would refuse to take in my request for deactivation of service. There has been no communication from airtel of any sort. Is this is the kind of service Airtel provides?
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Aug 13, 2020
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