[Resolved]  Airtel — Invoice

Address:Bangalore, Karnataka

Hi Airtel

There is no doubt that you people have lost 40% of market.

Am pleased to inform you that I have faced worst service from airtel and am tired of telling the stories again and again.

Here the crap begins. I was a postpaid customer and I have paid the bill through card on Saturday and requested them to convert to prepaid near kormanagala outlet.

Person named Ramya she was so irresponsible that she told me it would take twenty minutes to reflect system .It took almost 72hours to reflect that was on Monday evening she confirmed me that it had been done on Monday evening. L had provided all the documents on Saturday itself to airtel office to convert to prepaid .Tuesday evening I had recharged and got validity for one year. Unfornately on Thursday it got disconnected due to documents was not submitted. One Saturday 01/10/2011 I had been to kormangal an outlet they informed me that due to signature they did not submitted the documents.

Why the hell I did not get the call then was my question. No answer from them.

Later I resubmitted the documents and they had given me 3 days of time. So for three days I was not able to make the call. Why the hell does it takes three days just to update the information THEN WHAT IS THE SLA THAT YOUR COMPANY HAS.

EVERY TIME I CALL CUSTOMER CARE EACH BUNCH OF FOOLS PROMISES ME. RAMYA, team LEADER KALID, MANAGER SATISH, EMPLOYEE YOSAHDA, SUMATHIRA.

NO DOUBT INDIAN CUSTOMER SERVICE IS WORST. PERSON CALLED HIMSELF SATHIS CLEARLY TOLD THAT WE CAN ESCALATE IT AND HE WAS READY TO GIVE ME THE EMAIL ID. WHY THE HELL THESE GUYS ARE THERE HERE AND Y U CALL UR SELF AS BEST SERVICE. DUE THIS BUNCH OF FOOLS AM CONVERTING TO VODAFONE OR BSNL. SORRY TO TELL YOU I HAD FOUR CONNECTIONS WITH AIRTEL ALL ARE BEEN CHANGED.

WORST CUSTOMER SERVICE. LOSSING A CUSTOMER IS NOTHING BUT LOSSING A BUSINESS VALUE PLEASE DONT SAY IN MEDIA ABOUT THE BULL BUSINNESS ETHICS OR VALUES WHEN U PEOPLE DO NOT KNOW THAT VALUE OF CUSTOMER.
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Aug 13, 2020
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